Poor performance

Dear Sir/Madam,

My father passed away on 1 May 2026, and to date I am still struggling to receive the outstanding funeral policy benefits.

For the past 3 weeks we have been in discussions with Pretoria North AVBOB as well as Head Office, however there has still been no proper feedback or resolution regarding the outstanding payment. I have sent several emails and each time I only receive responses indicating that the matter will be investigated, but no further progress or communication follows.

I have personally been paying the funeral policies for my parents for the past 9 years. After the funeral payout was processed, the amount paid out was not the full policy benefit due to us, and I am still awaiting the outstanding funds.

I cannot get AVBOB to commit to the policy or provide clear confirmation regarding the outstanding amount owed to us. We urgently require intervention from AVBOB management to resolve this matter as soon as possible.

The delays and lack of communication are unacceptable, especially during such a difficult time for our family. I therefore request urgent feedback regarding:

The reason for the outstanding amount not being paid; The exact outstanding balance due; The date on which payment will be made.

Please note that should this matter continue to remain unresolved and ignored, I will have no alternative but to escalate the complaint to the relevant insurance ombudsman in South Africa for further intervention.

I am looking for the outstanding money owed to me to be paid as soon as possible without any further delays.

Kind regards,