Horrible after sales experience - Autocity Hyundai Heidelberg

I purchased a Mercedes Benz Vito Tourer Pro 111 Cdi from Autocity Hyundai Heidelberg on the 2 April 2026,I was assisted by a sales lady named Gale who was absolutely incredible and really went the extra mile for me to get the vehicle and to deliver it to me , as it was a urgent sale the licencing was not do and I was told to do it on my end and I will be refunded,which I did on the 21 April 2026 , I was very busy and didn't not get time to go to the licencing department, I forwarded the receipts for a refund the same day to no avail , then on the 25 April 2026 I went out on a trip an 8km out of Greytown my tyre burst around 8pm, fortunately there was a spare tyre under the vehicle however the lowering device was not operational so I could not access the spare, forcing me to drive with the flat tyre to a safer area resulting in the tyre and rim being damage. With no way of accessing the tyre I was forced to hire a tow truck to take me home which was 122km away which costed me R6323.65,I then called in a mechanic to fix the spare wheel lowering device for R350 and I had to purchase a new tyre and rim for R1500. I then reported the matter to the sales lady who promised to inform management and get back to me with a decision of how the could assist me . Today is the 6 May 2026 and I still have not been refunded for the licencing which I was invoiced for ,nor did management bother to contact me regarding my incident.Now I understand that they made the sale but their after service leaves a lot to be desired am really apauled at this dealerships after service. All the good that the sales person Gale did has been overshadowed by my after sale experience. Bradley Richmond 0645136490