Unprofessional service from Auto Salon, Randburg

<p>We were referred to Auto Salon in Randburg by OUTsurance for damage assessment after a minor accident. The initial appointment was for 10:00 on 08/12/2016 but I had a business appointment at that time so I arranged with Brandon to be there at 08:00. When I got there I was told that Brandon was "not in today", and nobody knew anything about the assessment. Vincent kindly helped me out. The car was booked in and repairs done. A few days after, I replaced brake pads and discovered that the left front CV Joint Boot had been damaged during the repair process and the grease was splashed all over. My wife contacted OUTsurance who instructed Auto Salon to contact us, which they duly did and I arranged with Alex to bring the car in so he could look at the damage they had caused. He immediately made a phone call after which he told me that he would have the parts the next day and we arranged for the repairs to be done Saturday 07 Jan 2017. When I got to the shop on Saturday morning I was told that "Alex is not in".  Once again nobody knew anything about the repairs that had to be done. The receptionist lady said they would arrange to collect the car on Monday 09 Jan 2017 and do the repairs.  As we had not heard from Auto Salon by around 10:00 I tried to phone them but the phone rang two or three times and then stopped ringing. This happened three or four times - I don't know if they were having problems with their phones or if they were blocking my number. All in all, I think the service is very unprofessional and is a poor reflection on OUTsurance, as they are a nominated service provider for OUTsurance.</p>