APM Bus services NEED to do something about their service

I am writing to raise a grievance with my experience with a bus I boarded on Sunday the 24th of May, 2026.

I was scheduled to be on a bus at 15:45 on Sunday afternoon From Paarl to Port Elizabeth, and I was called Sunday morning, and told to rush to the buses as there was a bus that was leaving at 13:30 from Paarl. I quickly rushed and got to Shell around 13:25. I was then told that the bus had arrived 13:25 which is not true.

I was then told to get a taxi to Bellville from Paarl and I had to rush there in order for me to get the bus.

On the bus I was told that the route had changed hence I had to make ways to get to Bellville.

My biggest frustration is the fact that I was **** to and told that the bus was going to be at Paarl 13:30 and it never arrived, and then I had to spend extra money for a uber from Paarl to Bellville as I was never going to make it on time if I had looked for a taxi. Worst part is that I was rushed when I had planned to spend more time with my family as the main reason I was in Paarl was a funeral. And I can only see my family on holidays. Imagine how horrible my family and I felt going through all of this