great shop staff, poor installation

Anza flooring installed 150m2 of vinyl floors in our house June 2017. The quoting process and and friendliness of the employees in the Durbanville shop was fantastic.

However, where it counts, the installation was poor. There was no supervision and no quality control. A senior person only came to site after complaints, but again did not do quality control after initial repairs. I had to complain again, for a second rework, we had to buy additional vinyl to do the repairs.. After paying, noting that there is still some areas that need fixing there is just no response.

We still have loose vinyl and areas which is not level. Areas where repairs have been made and vinyl tile replaced the self leveling screed was damaged, thus we have vinyl with holes below them which gives way when you step on them.