Bad customer service

The staff could use a lesson in customer engagement, I was mostly upset with the complimentary gift given to my fiance and myself. The massage was a R300 deal with a R50 voucher that would be activated after paying an additional R140 for a hot stone massage and Complimentary gift per couple. I was disappointed to find one bathing scrub for my fiance and myself. Atleast be honest about the gifts being advertised not mysterious as if ithe gift would wow the customer. I was not pleased at all.