Profit over People

I received a refurbished Dell Latitude 2‑in‑1 from Amazon UK. as a gift in March 26. The keyboard failed, Dell confirmed the fault, but no replacement exists worldwide. Amazon refuses to help, pushing me to a seller in Madrid while I sit in Durban, South Africa.

This is not customer care — it’s outsourced indifference. Amazon hides behind third‑party sellers, shows zero accountability, and treats loyal customers with total disrespect.

Bottom line: Amazon is profit‑driven, not customer‑driven. Three times now I’ve faced issues, and each time they pass the buck. Appalling service.