****ty Experience with the Newcastle Branch

My experience with Amathole Funeral Home was nothing short of disgraceful. During one of the most painful times for my family, this funeral home showed zero professionalism, zero compassion, and zero accountability.

We were refused service without any reason, and then left to sit for over five hours while staff members ignored us completely. Not once did anyone offer an update, an apology, or even basic courtesy.

Instead of taking responsibility, the staff blamed each other, made excuses, and spoke to us in an unbelievably rude and dismissive manner. Their behaviour was shocking—especially from a business that claims to support grieving families.

The level of incompetence and disrespect we witnessed is unacceptable in any industry, but for a funeral home, it is absolutely appalling. They added unnecessary emotional stress at a time when we were already vulnerable.

I strongly advise families to think twice before trusting Amathole Funeral Home. No one deserves to go through what we experienced.