1 reviews | Active since Member
Very disappointed with these Alva 2-plate gas stoves. Our Scout group already owns four older Alva stoves purchased years ago and they have been excellent — sturdy, durable, and perfect for camp use. We bought two additional units expecting the same quality, but immediately noticed a huge drop in build quality.
The body of these new stoves is extremely lightweight and flimsy — honestly more like tin foil than the solid construction we were used to.
I contacted Alva/Stingray for assistance and had a frustrating experience with poor communication and delays. After multiple calls and nearly five days of waiting, they collected the stoves, only to return them later saying they "work fine." That completely missed the point — functionality was never the issue. The issue was the poor build quality. To make matters worse, the stoves came back looking even more bent than before.
I was then told that because they technically work, they would not be refunded or replaced.
Very disappointing product quality and even more disappointing customer service. If you're expecting the same quality as older Alva models, be aware that these seem very different.
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