Is Alliance Serv a ****?

Towards the end of November 2025, I got a call from Alliance Serv informing me that I have been handed over for debt collection by Vodacom.

I thought any notice should be given in writing, which they didn't do.

I kindly informed the agent that I have not had a Vodacom contract since 30 November 2024, and that I have been on prepaid since. I received the very last invoice from Vodacom on 30 November 2025.

Since November 2025, I have had no calls, SMSs, emails or any other form of communication from Vodacom informing me that I have any amount outstanding.

I then handed this matter over to my lawyer who contacted Alliance Serv and requested any form of supporting documention breaking down this claim.

All we received was a statement from them, not Vodacom, literally stating:

"2025/11/26 Capital R 1 600,13 R 1 600,13"

What does that even mean? "Capital?"

That's it. No motivation, breakdown, detail, explanation or any other form of reputable evidence was provided. But, I got threatened with interest and penalties not settling this amount.

From my perspective, this amount was grabbed out of thin air.

Since I do not want to be blacklisted I sent them a mail on 20 December 2025 requesting the final amount and debit order details. To this I have not received any feedback by 26 December 2025.

On the 24th of December I reach out Alliance Serv on their website. Note that throughout the entire process their status was 'Online'. However, at no point during the day did they in any form acknowledged or responded to me, leaving me hanging with more questions than answers.

In my opinion, their online status was incorrect, misleading and deceptive.

So, one month after that initial contact, I have had one response from them, claiming a capital amounty of R1600 with zero explanation. No debit order details provided, but threatened to settle this as soon as possible.

This entire claim leaves me scratching my head. I don't think I will be blamed if this sounds like a ****. A claim backed by zero evidence...