NETCARE AKESO PORT ELIZABETH, ADMINISTRATION DEPARTMENT

NETCARE AKESO CLINIC, PORT ELIZABETH- ADMINISTRATION DEPARTMENT

The medical aids only pays for 21 days for admission to a stress clinic. As my 21 days were exhausted, I was made aware of this and unsimphathetically told that I shall be discharged. No reference was made to further admission packages. My doctor advised that the first package was for 10 days costing R28000. In the interim my doctor relentlessly liazed with Bankmed for ex gratio days for me to stay on and Bankmed will pay for this. Obviously this did not happen due to Bankmed's policies.Hence I was forced to pay R30 000.00 from my credit card for an extra 10 days as my mental health was very bad.

On the 2 June Bankmed confirmed the allowance of 5 ex grato days comprising a credit due to me for more or less R13000.00. Since then and several emails to Akeso the funds still has not been received. I was just placed under permanent dissability on 1 June 2025 hence losing 35% of my salary.

This is extremely poor service by Akeso"s administration department. The funds are desperately needed due to my financial position and just was advised that I need to pay R6000.00 as my dog has cancer.

Akeso was quick to advise of my discharge but poor to refund my own money. I must acknowledge that Akeso"s nursing staff and my own doctor Dr Heidi Loffstadt and her immediate staff is extremely helpfull, compassionate and caring!!! Thank God for that.

I am getting the impression that the administration part of Akeso is lacking compassion and service delivery.

I thank you for your time and effort.

Mornay Human - 083 204 6499