Akeso Clinics
Claimed Business
|1.4|5 Reviews (last 12 months)|This business does not respond to reviews
Akeso Clinics
Claimed Business
|1.4
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.4|5 Reviews
Jul '25 - Jun '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKB
Kay B
1 reviews | Active since Jan 2020
10 Nov 2025, 06:18
Akeso psychiatrist complaint
I will never ever go back to this place ever again. The specialists are unhelpful. All of them are unreachable. The place is unreachable. I won't name my psychiatrist but let's just say she messed me up so badly that she blocked me off her what's app. What an absolute ***ard. After numerous times of expressing that the meds were not working I was put on Ketamine treatment which also was a flop. I was this doctor's lab rat. I hope she gets what she deserves one day.
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Kay B
1 reviews | Active since Jan 2020
10 Nov 2025, 06:18
Akeso psychiatrist complaint
I will never ever go back to this place ever again. The specialists are unhelpful. All of them are unreachable. The place is unreachable. I won't name my psychiatrist but let's just say she messed me up so badly that she blocked me off her what's app. What an absolute ***ard. After numerous times of expressing that the meds were not working I was put on Ketamine treatment which also was a flop. I was this doctor's lab rat. I hope she gets what she deserves one day.
0
Replies (0)JA
Jennifer A
1 reviews | Active since Jan 2020
21 Jul 2025, 13:00
Unreliable Emergency Care
I have been a patient at Akeso Crescent Clinic since the age of 15, and I am now 26. Throughout my time under your care, I was consistently assured by my doctors and the******s that the Akeso emergency line was available 24/7 in case of a psychiatric crisis. On the morning of 19 July, I experienced a psychiatric emergency around 3:00 AM. Between 03:36 and 04:08, I made nine attempts to contact the emergency line. Several calls failed to connect, while others placed me on hold for an extended period with no response. Eventually, I received a call back at 12:03 PM, several hours later, at a point when I was unable to speak. The representative scheduled a follow-up call with a counsellor for 3:00 PM that afternoon — but that call never happened. For an institution like Akeso, which promotes itself as a leader in mental healthcare and emphasizes reliability and patient wellbeing, this experience was deeply distressing and disheartening. Being in a state of crisis, reaching out for help, and being met with silence or delays is not only unacceptable — it is dangerous. Having entrusted Akeso with my psychiatric care for over a decade, this experience has significantly impacted my trust. Over the years, the service has begun to feel increasingly corporate and impersonal, a stark contrast to the supportive environment that initially brought me and my family to your care. I hope this complaint will be taken seriously, and that measures will be put in place to ensure that no other patient is left feeling abandoned in their most vulnerable moments.
Helpful (0)
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Jennifer A
1 reviews | Active since Jan 2020
21 Jul 2025, 13:00
Unreliable Emergency Care
I have been a patient at Akeso Crescent Clinic since the age of 15, and I am now 26. Throughout my time under your care, I was consistently assured by my doctors and the******s that the Akeso emergency line was available 24/7 in case of a psychiatric crisis. On the morning of 19 July, I experienced a psychiatric emergency around 3:00 AM. Between 03:36 and 04:08, I made nine attempts to contact the emergency line. Several calls failed to connect, while others placed me on hold for an extended period with no response. Eventually, I received a call back at 12:03 PM, several hours later, at a point when I was unable to speak. The representative scheduled a follow-up call with a counsellor for 3:00 PM that afternoon — but that call never happened. For an institution like Akeso, which promotes itself as a leader in mental healthcare and emphasizes reliability and patient wellbeing, this experience was deeply distressing and disheartening. Being in a state of crisis, reaching out for help, and being met with silence or delays is not only unacceptable — it is dangerous. Having entrusted Akeso with my psychiatric care for over a decade, this experience has significantly impacted my trust. Over the years, the service has begun to feel increasingly corporate and impersonal, a stark contrast to the supportive environment that initially brought me and my family to your care. I hope this complaint will be taken seriously, and that measures will be put in place to ensure that no other patient is left feeling abandoned in their most vulnerable moments.
0
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Mornay H
1 reviews | Active since Jan 2020
27 Jun 2025, 10:52
NETCARE AKESO PORT ELIZABETH, ADMINISTRATION DEPARTMENT
NETCARE AKESO CLINIC, PORT ELIZABETH- ADMINISTRATION DEPARTMENT The medical aids only pays for 21 days for admission to a stress clinic. As my 21 days were exhausted, I was made aware of this and unsimphathetically told that I shall be discharged. No reference was made to further admission packages. My doctor advised that the first package was for 10 days costing R28000. In the interim my doctor relentlessly liazed with Bankmed for ex gratio days for me to stay on and Bankmed will pay for this. Obviously this did not happen due to Bankmed's policies.Hence I was forced to pay R30 000.00 from my credit card for an extra 10 days as my mental health was very bad. On the 2 June Bankmed confirmed the allowance of 5 ex grato days comprising a credit due to me for more or less R13000.00. Since then and several emails to Akeso the funds still has not been received. I was just placed under permanent dissability on 1 June 2025 hence losing 35% of my salary. This is extremely poor service by Akeso"s administration department. The funds are desperately needed due to my financial position and just was advised that I need to pay R6000.00 as my dog has cancer. Akeso was quick to advise of my discharge but poor to refund my own money. I must acknowledge that Akeso"s nursing staff and my own doctor Dr Heidi Loffstadt and her immediate staff is extremely helpfull, compassionate and caring!!! Thank God for that. I am getting the impression that the administration part of Akeso is lacking compassion and service delivery. I thank you for your time and effort. Mornay Human - 083 204 6499
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Mornay H
1 reviews | Active since Jan 2020
27 Jun 2025, 10:52
NETCARE AKESO PORT ELIZABETH, ADMINISTRATION DEPARTMENT
NETCARE AKESO CLINIC, PORT ELIZABETH- ADMINISTRATION DEPARTMENT The medical aids only pays for 21 days for admission to a stress clinic. As my 21 days were exhausted, I was made aware of this and unsimphathetically told that I shall be discharged. No reference was made to further admission packages. My doctor advised that the first package was for 10 days costing R28000. In the interim my doctor relentlessly liazed with Bankmed for ex gratio days for me to stay on and Bankmed will pay for this. Obviously this did not happen due to Bankmed's policies.Hence I was forced to pay R30 000.00 from my credit card for an extra 10 days as my mental health was very bad. On the 2 June Bankmed confirmed the allowance of 5 ex grato days comprising a credit due to me for more or less R13000.00. Since then and several emails to Akeso the funds still has not been received. I was just placed under permanent dissability on 1 June 2025 hence losing 35% of my salary. This is extremely poor service by Akeso"s administration department. The funds are desperately needed due to my financial position and just was advised that I need to pay R6000.00 as my dog has cancer. Akeso was quick to advise of my discharge but poor to refund my own money. I must acknowledge that Akeso"s nursing staff and my own doctor Dr Heidi Loffstadt and her immediate staff is extremely helpfull, compassionate and caring!!! Thank God for that. I am getting the impression that the administration part of Akeso is lacking compassion and service delivery. I thank you for your time and effort. Mornay Human - 083 204 6499
0
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