AirBnb favours the guest over the host, regardless of video evidence.

We are hugely disappointed to discover that Airbnb favours the word of an untruthful guest over that of the host, regardless of video evidence shared proving the contrary. A guest who missed our check-in window accused us of being "immediately rude, intimidating, and aggressive" upon his arrival; failing to mention that it was, in fact, he who arrived visibly angry and discourteously abrupt after he had inconvenienced himself and us through his own lack of clear communication regarding his check-in requirements. As a guest house with a strong track record for consistently excellent hospitality across multiple hospitality platforms, we felt neither heard nor seen, nor protected and partnered by Airbnb. It is not unreasonable to expect mutual respect and common courtesy to be the minimum standard of interaction between all parties. In well over 2000 public reviews with a 4.9/5 score average, we have received 1/5 scores only twice. And it comes as no surprise that on both those rare occasions, it was after we addressed the unacceptably rude and disrespectful behaviour of these customers. If that's the price we have to pay for advocating mutual respect, then we'll wear it as our badge of honour.