Significant Delay and Lack of Follow-Through

I am sharing this experience as feedback following a delayed Air Seychelles flight from Mahé to Johannesburg in July 2025. I was travelling as part of a group that included three children. The flight was delayed twice at Mahé airport, with departure moving from 09h25 to 12h30. There was a further delay during boarding, and we only landed in Johannesburg at 16h38 — more than four hours later than scheduled. This had a significant impact on our travel plans. We had to cancel our onward journey from Johannesburg and make alternative arrangements to get home to Nelspruit that same night, which added stress and inconvenience. I contacted Air Seychelles on 25 July 2025 with full details (booking reference 13S7Y6) to enquire about compensation and following their recommended process. Nearly two months later, on 10 September 2025, I received a response apologising for the delay in replying and indicating that the Guest Affairs team was experiencing a high volume of emails and would respond. Unfortunately, no further follow-up was received after that. While I understand that delays can occur and that support teams can be busy, clearer communication and proper follow-through would make a meaningful difference — particularly when the disruption is significant and affects families travelling with children. I would have appreciated: Timely updates during the delay Clear guidance on passenger options A proper follow-up on the compensation query Given this experience, I would recommend that other South African travellers carefully consider their airline choices when planning trips. To today no compensation has been received. There is an opportunity to improve both communication and customer care in situations like this.