Africrest Properties (Pty) Ltd.
2.2|157 reviews
Responds in 92 hours 48 min
KN
Kwandumusa N
1 reviews | Active since Member
22 May 2026, 13:04
Poor Subsequent Experience
I recently moved into a new unit, and unfortunately my experience has been very different from my first stay here. In my previous apartment, everything was excellent — the unit was well maintained, management was responsive, and I never experienced any maintenance problems during my time there.
However, in this new apartment, I’ve been dealing with a leaking ceiling issue in the bathroom that has been both frustrating and disappointing, especially considering the positive experience I had before. Water leaks from the ceiling have affected the comfort and condition of the apartment, and it has raised concerns about the upkeep of this particular unit.
While I still appreciate the location and know the complex is capable of providing a much better living experience based on my first apartment, the maintenance standards in this new unit have not met expectations. I hope management addresses these issues promptly so future residents can enjoy the same quality experience I initially had.
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Replies (1)Africrest Properties (Pty) Ltd.'s replyOfficial
25 May 2026, 11:57Good day Kwandumusa,Thank you for your feedback and for taking the time to share your experience with us.We acknowledge the frustration caused by the leaking ceiling issue in your apartment, particularly given the positive experience you previously had at the estate.Please note that we remained in communication with you throughout the process and provided updates regarding the repairs and timelines. The leaks in the bathroom area were unfortunately linked to waterproofing works taking place during a period of heavy rainfall.Following further assessment by the maintenance team, it was determined that the damage was more extensive than initially anticipated and required the bathroom ceiling to be completely redone. The necessary repairs, repainting, and cleaning have since been completed.We appreciate your patience during this process and value your feedback, which has been noted as part of our ongoing efforts to maintain and improve the resident experience.
Warm Regards,
Africrest Management
Warm Regards,
Africrest Management
Best regards,
Africrest Properties (Pty) Ltd.'s reply25 May 2026, 11:57
Official
Good day Kwandumusa,Thank you for your feedback and for taking the time to share your experience with us.We acknowledge the frustration caused by the leaking ceiling issue in your apartment, particularly given the positive experience you previously had at the estate.Please note that we remained in communication with you throughout the process and provided updates regarding the repairs and timelines. The leaks in the bathroom area were unfortunately linked to waterproofing works taking place during a period of heavy rainfall.Following further assessment by the maintenance team, it was determined that the damage was more extensive than initially anticipated and required the bathroom ceiling to be completely redone. The necessary repairs, repainting, and cleaning have since been completed.We appreciate your patience during this process and value your feedback, which has been noted as part of our ongoing efforts to maintain and improve the resident experience.
Warm Regards,
Africrest Management
Warm Regards,
Africrest Management
Best regards,