Useless

Fidelity ADT is full of nonsense. They do not respond to calls not sure if its laziness or lack of professional service naah, but their excuse is that "The wall is high so no access", that time I stay in a complex with an entrance with security guard who can open for them when my alarm goes off/we are in danger. Anyone know any other security company that I good that I can move to? because i have put up with ADT for so long now.