Adendorff Machinery Mart
2.4|215 reviews
MM
Merrylin M
1 reviews | Active since Member
18 Mar 2026, 12:32
VERY UNPROFESSIONAL
Addendoff Umbilo has got to be the worst place to shop at in South Africa The stuff is very rude and arrogant i sent an email telling them to use my customer code for tax purposes after i payed via eft and they completely ingnored it they wrote the wrong company name and did not assist when i called they put me on hold and i could hear Siya and his friends laughing and taunting me while i was on hold this is very unprofessional considering our company buys a lot of tools and machinery from them
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Replies (1)Adendorff Machinery Mart's replyOfficial
19 Mar 2026, 05:54 Dear Merrylin,Thank you for bringing this to our attention, and I am sincerely sorry for the experience you had at our Umbilo branch.There is no excuse for the way this interaction made you feel. We take feedback like this seriously, especially from customers who trust us with their business.I have since addressed this directly with the branch manager, and the matter has been taken up internally to ensure it is properly dealt with.I understand we have spoken, and I trust the immediate issue has now been resolved. That said, please accept my apology again for the frustration and inconvenience caused.We value your support and will work to ensure your next experience reflects the standard we aim to uphold.Kind regards,
Brian Harper
[email protected]
Customer Support
0114347000
Adendorff Machinery Mart
Brian Harper
[email protected]
Customer Support
0114347000
Adendorff Machinery Mart
Best regards,
Adendorff Machinery Mart's reply19 Mar 2026, 05:54
Official
Dear Merrylin,Thank you for bringing this to our attention, and I am sincerely sorry for the experience you had at our Umbilo branch.There is no excuse for the way this interaction made you feel. We take feedback like this seriously, especially from customers who trust us with their business.I have since addressed this directly with the branch manager, and the matter has been taken up internally to ensure it is properly dealt with.I understand we have spoken, and I trust the immediate issue has now been resolved. That said, please accept my apology again for the frustration and inconvenience caused.We value your support and will work to ensure your next experience reflects the standard we aim to uphold.Kind regards,
Brian Harper
[email protected]
Customer Support
0114347000
Adendorff Machinery Mart
Brian Harper
[email protected]
Customer Support
0114347000
Adendorff Machinery Mart
Best regards,