Silent compressor adendorff

I am extremely disappointed with the service I received from Adendorff Somerset West.

I purchased a compressor on 30 May 2025 which is still within its one-year warranty period. On 9 May 2026, the solenoid failed and the unit was handed in for repairs.

We live in Struisbaai, which means every visit involves a long trip, time away from work, and significant travelling expenses. Despite this, there was absolutely no sense of urgency or attempt to accommodate us as customers.

We were informed that the part would be ordered and that the repair would be done the following week. After confirming in advance that a technician would be available, I made another trip to Somerset West — only to be told on arrival that nobody was available to complete the repair.

The lack of communication, follow-up, and overall customer service was shocking. Daniel was unhelpful and unprofessional, and the branch manager, Alex, promised to personally provide feedback but never contacted me again.

Now, after the compressor has finally been repaired, I am suddenly expected to pay R650 for a problem that occurred within the warranty period.

This is not only about the money — it is about poor service, poor communication, and a complete lack of accountability towards customers.

I would strongly recommend that Adendorff review both their customer service standards and their handling of warranty-related repairs.