Hi Andre,I’m really sorry to hear about your experience with both generators. That’s not the level of reliability we aim to provide, especially when the equipment is meant to support your work day in and day out.I appreciate you taking the time to speak with me this morning and to explain the issues in detail. I’m going to take this up directly with both the Silverlakes branch and our repair team so we can properly understand what’s happening across both units and prevent a repeat of this.If you’re open to it, I’d also like us to review the repair history and usage with you to make sure we’re aligning the solution to your application. Two units showing similar faults is something we need to take seriously.Thanks again for raising this with us, Andre. If there’s anything further you’d like to add, please don’t hesitate to contact me on 011 434 7000 or
[email protected].