GS
Gerhardus S
1 reviews | Active since Dec 2021
01 Apr 2026, 08:47
Confusing.
Good Day, I just need to get something off my chest. I had an AA Warrenty policy for mechanical cover and also one for Autu Body cover.I have used the body cover once with no problem.I have cancelled both these policies yesterday because; I am 74 yesrs young.I hzve been driving motor cars for over 50 years.I for one know when a clutch is on its last legs.You dont have to be a rocket scientist to realize that.I have purchased this vechile almost new.I have been driving this car for 6 years.The odometer is on 170000 km.So this clutch has given me goof service.I dont drive long distances anymore.I go to work and back and do some shopping here and there.My problem is that when i phoed the AA i was told i need to get a report as to why the clutch broke.That was the words.We need a report as to why the vlutch broke.This is yhe mist udiotic request yhat i had in my life.How do you get a report on why a clutch "broke".Is 170000 km not enougg rrport on clutch.How long does the AA thinks a clutch must last.Forever? I took my car in this mornong to have a new clutch fitted. I dont know who is going to give me a report on why my clutch broke.Yhe clutch gave in becsuse of wear.It did not "broke" How can you a stranger ,i dont care if he is the best mechanic in the world,how can such a person givr a report on a clutch as to why it broke.I would like to hear from the AA..This is not meant to bring you down but i just think that all is not ok.Thank you
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Replies (2)GS
Gerhardus S's updateReviewer Update
01 Apr 2026, 15:26By the way i have done the vlutch today.Yhe ****ch was replaved by Safety Brake and clutch in Edrnvsle.The verfict on the old clutch is ; notmal wesr snd tear.Aa is eiuck to take money buy drag thrir feet ehrn it comes to pay out.
GS
Gerhardus S's update01 Apr 2026, 15:26
Reviewer Update
By the way i have done the vlutch today.Yhe ****ch was replaved by Safety Brake and clutch in Edrnvsle.The verfict on the old clutch is ; notmal wesr snd tear.Aa is eiuck to take money buy drag thrir feet ehrn it comes to pay out.
AA Warranties's replyOfficial
08 Apr 2026, 21:29Dear Mr Strydom,
Thank you for taking the time to share your feedback with us. We appreciate hearing from you and understand how disappointing this experience has been.
As the policy was cancelled before the claim assessment could be completed, we were unable to obtain a failure report or independently verify the cause of the clutch issue.
In addition, we would like to clarify that wear and tear is not covered under the policy. Unfortunately, this meant we could not determine whether the matter fell within policy cover, and liability could therefore not be established.
Should you need any assistance, clarification, or information in the future, please feel free to reach out. Our team will gladly assist where possible.
Kind regards
Complaints Team
Thank you for taking the time to share your feedback with us. We appreciate hearing from you and understand how disappointing this experience has been.
As the policy was cancelled before the claim assessment could be completed, we were unable to obtain a failure report or independently verify the cause of the clutch issue.
In addition, we would like to clarify that wear and tear is not covered under the policy. Unfortunately, this meant we could not determine whether the matter fell within policy cover, and liability could therefore not be established.
Should you need any assistance, clarification, or information in the future, please feel free to reach out. Our team will gladly assist where possible.
Kind regards
Complaints Team
Best regards,
AA Warranties's reply08 Apr 2026, 21:29
Official
Dear Mr Strydom,
Thank you for taking the time to share your feedback with us. We appreciate hearing from you and understand how disappointing this experience has been.
As the policy was cancelled before the claim assessment could be completed, we were unable to obtain a failure report or independently verify the cause of the clutch issue.
In addition, we would like to clarify that wear and tear is not covered under the policy. Unfortunately, this meant we could not determine whether the matter fell within policy cover, and liability could therefore not be established.
Should you need any assistance, clarification, or information in the future, please feel free to reach out. Our team will gladly assist where possible.
Kind regards
Complaints Team
Thank you for taking the time to share your feedback with us. We appreciate hearing from you and understand how disappointing this experience has been.
As the policy was cancelled before the claim assessment could be completed, we were unable to obtain a failure report or independently verify the cause of the clutch issue.
In addition, we would like to clarify that wear and tear is not covered under the policy. Unfortunately, this meant we could not determine whether the matter fell within policy cover, and liability could therefore not be established.
Should you need any assistance, clarification, or information in the future, please feel free to reach out. Our team will gladly assist where possible.
Kind regards
Complaints Team
Best regards,