3SixtyLife
Verified Business
|1.5|8 Reviews (last 12 months)|Responds in 982h 1m
3SixtyLife
Verified Business
|1.5
8 Reviews (last 12 months)
Responds in 982h 1m
Performance(last 12 months):
Reply Time
982h 1mNPS Score
-50Unlikely
Replied to 71% of negative reviews
Reply time on negative reviews: 1167h 24m
Reply Time
982h 1m
NPS Score
-50
Recommended: Unlikely
Replied to 71% of negative reviews
Reply time on negative reviews: 1167h 24m
Review Distribution
1.5|8 Reviews
Jul '25 - Jun '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJK
Jaunette K
1 reviews | Active since Jan 2020
9 Mar 2026, 11:42
3SixtyLife a *******!
38 Years ago when I took out the policy for my uncle there was nowhere on the form for a beneficiary. Now I want to use it in his death but no one will give me amounts because I am not the beneficiary. I get told go to master of the court. Heck how long do you think I can keep him on ICE! So next best step is to work through the funeral parlor. Shock! 38 years of paying Over R130 a month and they pay out slightly over R6000. What a shock! No one willing to give me answers as I am not the policy holder. He is DEAD! You took my money happily for 30 odd years!!!!! I am disgusted!
Helpful (0)
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Jaunette K
1 reviews | Active since Jan 2020
9 Mar 2026, 11:42
3SixtyLife a *******!
38 Years ago when I took out the policy for my uncle there was nowhere on the form for a beneficiary. Now I want to use it in his death but no one will give me amounts because I am not the beneficiary. I get told go to master of the court. Heck how long do you think I can keep him on ICE! So next best step is to work through the funeral parlor. Shock! 38 years of paying Over R130 a month and they pay out slightly over R6000. What a shock! No one willing to give me answers as I am not the policy holder. He is DEAD! You took my money happily for 30 odd years!!!!! I am disgusted!
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Lieketseng M
1 reviews | Active since Jan 2020
9 Mar 2026, 08:22
Worse funeral policy one can have, if you don't have back up for money
It's very bad, I submitted my claim last week still didn't receive my funds. I had to borrow money for funeral service. Their Whatsapp chat doesn't even have option where you follow up for claim. It's worse
Helpful (0)
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Lieketseng M
1 reviews | Active since Jan 2020
9 Mar 2026, 08:22
Worse funeral policy one can have, if you don't have back up for money
It's very bad, I submitted my claim last week still didn't receive my funds. I had to borrow money for funeral service. Their Whatsapp chat doesn't even have option where you follow up for claim. It's worse
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Soyikeni
1 reviews | Active since Jan 2020
18 Aug 2025, 12:21
3sixtylife must pay back my money for all the years deducted in my salary
3sixtylife must pay back my money for all the years deducted in my salary.3sixty life call me to lie that they are dove which is my insurance only to find they are not dove.I only know now when dove informed me that my policy as lapse while 3sixtylife thank me for payments only to find out it's not the same as it was explained to me.The 3sixty rep **** to me?
Helpful (0)
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Soyikeni
1 reviews | Active since Jan 2020
18 Aug 2025, 12:21
3sixtylife must pay back my money for all the years deducted in my salary
3sixtylife must pay back my money for all the years deducted in my salary.3sixty life call me to lie that they are dove which is my insurance only to find they are not dove.I only know now when dove informed me that my policy as lapse while 3sixtylife thank me for payments only to find out it's not the same as it was explained to me.The 3sixty rep **** to me?
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Nothando D
1 reviews | Active since Jan 2020
11 Aug 2025, 15:23
Excellent service by Thando Nkutha from 3sixty Life
Kudos to Thando Nkutha, he always goes above and beyond to provide excellent service to his clients. He is a good listener and that makes him the the star of 3sixty Life, please keep it up Thando! My refund was eventually processed, thank you!
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Nothando D
1 reviews | Active since Jan 2020
11 Aug 2025, 15:23
Excellent service by Thando Nkutha from 3sixty Life
Kudos to Thando Nkutha, he always goes above and beyond to provide excellent service to his clients. He is a good listener and that makes him the the star of 3sixty Life, please keep it up Thando! My refund was eventually processed, thank you!
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Nothando D
1 reviews | Active since Jan 2020
7 Aug 2025, 12:46
Disgraceful customer service from 3sixty Life
3sixty Life Premium agent Vincent Shivuri refusing to process my refund & not returning my calls and emails, all required information provided, what a shame!
Helpful (0)
|Replies (0)ND
Nothando D
1 reviews | Active since Jan 2020
7 Aug 2025, 12:46
Disgraceful customer service from 3sixty Life
3sixty Life Premium agent Vincent Shivuri refusing to process my refund & not returning my calls and emails, all required information provided, what a shame!
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Replies (0)AN