They are not reliable

Urgent: Immediate Action Required on Claim

Dear Sir/Madam, I am writing to formally raise concern about the unacceptable delays and lack of communication regarding my claim following the passing of my brother.

Despite multiple attempts to contact your office, submitting all required documents in person on 20 March, and being promised a 24-hour turnaround, I have received no response. I have also been given inconsistent timelines and a promised call back today at 10:00 did not occur.

This matter is urgent. I require immediate feedback on the status of my claim and confirmation of when it will be finalized.

Failure to respond promptly will leave me with no option but to escalate this matter further.

Yours faithfully, Philisiwe Wendy