1-grid
1 reviews | Active since Member
*****ulent Debit
(1) On 07 October 2025, I requested the cancellation of the autorenewal of a service - this was not done (2) On 13 October 2025, I reminded you that this cancellation had not been done (3) On 11 March 2026, I again reminded you that this had not been done.
You then had the audacity to invoice me for this renewal and debit my account in March 2026 - THAT IS *****.
You need to resolve this immediately
<div>Hi Myles<br><br>Thank you for reaching out and for providing us with your feedback regarding our service. <br><br>We’re truly sorry about your ongoing experience, and we appreciate the opportunity to work towards a resolution with you.<br><br>We have escalated your case to a Senior Support Team member who responded to your ticket last night.<br><br>Please know that we remain committed to resolving this effectively. <br><br>Kind regards,<br>The 1-grid Team </div>
Best regards,
<div>Hi Myles<br><br>Thank you for reaching out and for providing us with your feedback regarding our service. <br><br>We’re truly sorry about your ongoing experience, and we appreciate the opportunity to work towards a resolution with you.<br><br>We have escalated your case to a Senior Support Team member who responded to your ticket last night.<br><br>Please know that we remain committed to resolving this effectively. <br><br>Kind regards,<br>The 1-grid Team </div>
Best regards,