Service is a JOKE

The service is BAD BAD BAD, zone fitness in Bayside mall. I registered for a single membership mid February, then opened on the 1st of March, 2/3 days later I enquired about the super club, I was referred to different sales consultants, few days later they asked me to complete another, and another form and another, by now I’ve completed about 6 forms but NOT EVEN ONE KNOWS HOW TO PROCESS IT, each and every time I go to the gym I ask why it’s not processed and they promise to do it same day, it’s now 2 months later and I still don’t have super club, they’re all ***********, by now I’m guessing they’re maybe expecting me to process it myself because WOW their service is a JOKE