Zebula Golf Estate and Spa
Claimed Business
|1.5|6 Reviews (last 12 months)|This business does not respond to reviews
Zebula Golf Estate and Spa
Claimed Business
|1.5
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sharon M
1 reviews | Active since Aug 2024
8 Mar 2026, 16:37
Worse experience
The area is filthy dirty, spiderwebs in the rooms, no daily cleaning. Dusty rooms triggered my asthma. Room 167 In Room 115 also it was not clean, no Hlelper6/**** ever since we came, not welcome
Helpful (0)
|Replies (0)NM
Nsovo M
1 reviews | Active since Mar 2026
2 Mar 2026, 07:41
210 Zebula Villa – Serious Safety & Security Concerns
What was meant to be a peaceful weekend getaway at 210 Zebula Villa turned into a traumatic experience due to a break-in during the early hours of the morning. The Zebula estate gate and perimeter fencing are highly secured which the it is quite a distance from the main gate to the villa. This creates a strong sense of safety on arrival. However, what happened inside the villa raises serious concerns about the actual security measures in place. There was no forced entry. The intruder entered and exited without breaking anything. The kitchen door — which we never used during our stay — was unlocked, despite there being no key provided to us upon arrival. We assumed it was securely locked since no key was available. This is the same door the intruder used to later escape. He had even placed a large rock outside to prevent the door from closing during his exit. Additionally, the sliding door had no keys available yet was mysteriously opened. The exterior of the villa is extremely dark at night, with very minimal lighting around the house. Considering that the property is located in the middle of nowhere, proper outdoor lighting is essential for visitor safety. The darkness outside makes it easy for someone to move around undetected. The intruder moved in a calculated manner through the house, *****ing phones from different rooms while we were asleep. He even managed to take a phone from under a pillow. One of us woke up at that exact moment, saw him standing right next to the bed, screamed, and he immediately ran out through the kitchen door. It is extremely disturbing that someone could stand that close without any barrier or alarm being triggered. What is equally disappointing is the minimal support received from the owners after the incident. Despite explaining everything in detail and asking for transparency around how the kitchen door was accessible without keys, there has been no clear explanation. The fact that a door without keys was still accessible is a major factor showing that visitor security is not properly measured or prioritised. We are deeply shaken by this experience. We are grateful that no one was physically harmed, but the emotional impact has been significant. Serious improvements to lighting, access control, key management, and overall security procedures are urgently needed to prevent this from happening to other guests.
Helpful (0)
|Replies (1)NM
Nsovo M
1 reviews | Active since Mar 2026
2 Mar 2026, 07:41
210 Zebula Villa – Serious Safety & Security Concerns
What was meant to be a peaceful weekend getaway at 210 Zebula Villa turned into a traumatic experience due to a break-in during the early hours of the morning. The Zebula estate gate and perimeter fencing are highly secured which the it is quite a distance from the main gate to the villa. This creates a strong sense of safety on arrival. However, what happened inside the villa raises serious concerns about the actual security measures in place. There was no forced entry. The intruder entered and exited without breaking anything. The kitchen door — which we never used during our stay — was unlocked, despite there being no key provided to us upon arrival. We assumed it was securely locked since no key was available. This is the same door the intruder used to later escape. He had even placed a large rock outside to prevent the door from closing during his exit. Additionally, the sliding door had no keys available yet was mysteriously opened. The exterior of the villa is extremely dark at night, with very minimal lighting around the house. Considering that the property is located in the middle of nowhere, proper outdoor lighting is essential for visitor safety. The darkness outside makes it easy for someone to move around undetected. The intruder moved in a calculated manner through the house, *****ing phones from different rooms while we were asleep. He even managed to take a phone from under a pillow. One of us woke up at that exact moment, saw him standing right next to the bed, screamed, and he immediately ran out through the kitchen door. It is extremely disturbing that someone could stand that close without any barrier or alarm being triggered. What is equally disappointing is the minimal support received from the owners after the incident. Despite explaining everything in detail and asking for transparency around how the kitchen door was accessible without keys, there has been no clear explanation. The fact that a door without keys was still accessible is a major factor showing that visitor security is not properly measured or prioritised. We are deeply shaken by this experience. We are grateful that no one was physically harmed, but the emotional impact has been significant. Serious improvements to lighting, access control, key management, and overall security procedures are urgently needed to prevent this from happening to other guests.
0
Replies (1)cS
carla S
1 reviews | Active since Feb 2025
30 Dec 2025, 09:30
DISSATISFIED DISSAPOINTED UNPROFFESIONAL
Made a booking aug paid and now i get a email my booking has been doubled booked. Please how unproffesional of this agency. after ive made 100% certain on mail when i paid the deposit that this booking is available.Now i need to move all our plans and our dates just because off Lekker slaap and the owner of Zebula 142 Golf Estate mistakes. Not even trying to accommodate me in anyway. i am really very disappointed.This was my son and my friends birthday weekend. Everything was planned and all i get is 5% discount and i still need to move my plans. Not even a free holiday weekend or a 50% of because of their mistakes. If you dont pay your deposit immediately you lose your accomodation, but if the staff or the owner of Zebula 142 Golf Estate makes a mistake then you just need to deal with this. so think carefully before you use and pay for accommodation at zebula 142 Golf Estate or lekker slaap. You may just be disappointed and need to change your plans.
Helpful (0)
|Replies (0)cS
carla S
1 reviews | Active since Feb 2025
30 Dec 2025, 09:30
DISSATISFIED DISSAPOINTED UNPROFFESIONAL
Made a booking aug paid and now i get a email my booking has been doubled booked. Please how unproffesional of this agency. after ive made 100% certain on mail when i paid the deposit that this booking is available.Now i need to move all our plans and our dates just because off Lekker slaap and the owner of Zebula 142 Golf Estate mistakes. Not even trying to accommodate me in anyway. i am really very disappointed.This was my son and my friends birthday weekend. Everything was planned and all i get is 5% discount and i still need to move my plans. Not even a free holiday weekend or a 50% of because of their mistakes. If you dont pay your deposit immediately you lose your accomodation, but if the staff or the owner of Zebula 142 Golf Estate makes a mistake then you just need to deal with this. so think carefully before you use and pay for accommodation at zebula 142 Golf Estate or lekker slaap. You may just be disappointed and need to change your plans.
0
Replies (0)MS
Margaret S
1 reviews | Active since Aug 2018
11 Oct 2025, 23:40
WARNING: Zebula employee ****s forgotten personal valuable item.
It was my first visiting Zebula and this experience has left the worst taste in my mouth: We had booked with friends on the weekend of 11 September 2025, on our departure I realised I to had forgotten a personal valuable item. I called the reception upon my realisation and make contact with Zebula in the assistance of a lady called Knowlege (if that is even her real name), after numerous enquiries where I was initially told my item was not found, to being advised that it is found - this after I persisted that it was there. This followed with me having to wait almost 8 days being told the person item would have to be collected from the house we booked to reception- I remained patient nonetheless. Upon receiving update, this liaison all made with the receptionist Knowlege I get update that the valuable personal item is at reception I then liased with her on Courier options to have it returned to me in Jhb, the reception around this while not best, I still remained patient. It went to a point where this Knowledge lady offered to assist by sending the item via PAXI & all I had to do is send her the money for courier and I think that was my mistake. Trusting this particular Zebula employee. It has been one week, I have paid for the delivery and getting a run around from said Zebula employee. This lady had essentially ****med me of my personal valuable item and money.
Helpful (0)
|Replies (0)MS
Margaret S
1 reviews | Active since Aug 2018
11 Oct 2025, 23:40
WARNING: Zebula employee ****s forgotten personal valuable item.
It was my first visiting Zebula and this experience has left the worst taste in my mouth: We had booked with friends on the weekend of 11 September 2025, on our departure I realised I to had forgotten a personal valuable item. I called the reception upon my realisation and make contact with Zebula in the assistance of a lady called Knowlege (if that is even her real name), after numerous enquiries where I was initially told my item was not found, to being advised that it is found - this after I persisted that it was there. This followed with me having to wait almost 8 days being told the person item would have to be collected from the house we booked to reception- I remained patient nonetheless. Upon receiving update, this liaison all made with the receptionist Knowlege I get update that the valuable personal item is at reception I then liased with her on Courier options to have it returned to me in Jhb, the reception around this while not best, I still remained patient. It went to a point where this Knowledge lady offered to assist by sending the item via PAXI & all I had to do is send her the money for courier and I think that was my mistake. Trusting this particular Zebula employee. It has been one week, I have paid for the delivery and getting a run around from said Zebula employee. This lady had essentially ****med me of my personal valuable item and money.
0
Replies (0)CN
Charmaine N
1 reviews | Active since Jul 2023
29 Sept 2025, 09:48
Worst Experience at Zebula – Unsafe, Discriminated Against & No Accountability
On 27 September 2025, I had the worst experience at Zebula. My friends and I went for a swim and later to the bar for shots. While enjoying ourselves, we encountered shocking ************** and aggression from other guests. • One man told my friend not to dance near him, which left her in tears. Security was informed but handled the matter poorly. • Later, at about 18:36 outside the restaurant, my friend began taking a video of the man who had disrespected her earlier, to have proof of what happened. At that moment, another male guest (the man’s friend) snatched my phone from my hand and threw it into the golf course area. • This happened in full view of the manager on duty. Instead of holding the guest accountable, the manager only said: “we will ask the gentleman to replace the phone or Zebula will replace” — and then allowed the guest to leave freely without consequence. We were then told to leave the matter until the next morning. When we came back, another manager, Augustine (not sure I got the name right), was assigned to us. Shockingly, he admitted he only “read on emails” and clearly had no understanding of what had actually happened. This shows that there was no proper handover, no urgency, and no professionalism from Zebula’s management. As a paying guest, I felt unsafe, disrespected, and unprotected. My property was damaged, and the managers showed no accountability, no consistency, and no concern. Zebula prides itself on being a luxury destination, but what I experienced was negligence and disregard for guest safety. I am demanding: • A formal apology • Immediate replacement/compensation for my phone • A clear explanation why management failed to act on the night and allowed the guest to leave freely • Assurances that such incidents will not happen to other guests This was completely unacceptable and has left me deeply disappointed in Zebula.
Helpful (0)
|Replies (0)CN
Charmaine N
1 reviews | Active since Jul 2023
29 Sept 2025, 09:48
Worst Experience at Zebula – Unsafe, Discriminated Against & No Accountability
On 27 September 2025, I had the worst experience at Zebula. My friends and I went for a swim and later to the bar for shots. While enjoying ourselves, we encountered shocking ************** and aggression from other guests. • One man told my friend not to dance near him, which left her in tears. Security was informed but handled the matter poorly. • Later, at about 18:36 outside the restaurant, my friend began taking a video of the man who had disrespected her earlier, to have proof of what happened. At that moment, another male guest (the man’s friend) snatched my phone from my hand and threw it into the golf course area. • This happened in full view of the manager on duty. Instead of holding the guest accountable, the manager only said: “we will ask the gentleman to replace the phone or Zebula will replace” — and then allowed the guest to leave freely without consequence. We were then told to leave the matter until the next morning. When we came back, another manager, Augustine (not sure I got the name right), was assigned to us. Shockingly, he admitted he only “read on emails” and clearly had no understanding of what had actually happened. This shows that there was no proper handover, no urgency, and no professionalism from Zebula’s management. As a paying guest, I felt unsafe, disrespected, and unprotected. My property was damaged, and the managers showed no accountability, no consistency, and no concern. Zebula prides itself on being a luxury destination, but what I experienced was negligence and disregard for guest safety. I am demanding: • A formal apology • Immediate replacement/compensation for my phone • A clear explanation why management failed to act on the night and allowed the guest to leave freely • Assurances that such incidents will not happen to other guests This was completely unacceptable and has left me deeply disappointed in Zebula.
0
Replies (0)