Yesplay betting site

Yesplay its a **** of betting site I deposited money into my account last month I wont money the then did a withdrawal to my Nedbank account it was on a Wednesday fine it did not receice the funds when I communicated with them they said they have processed it but I did not get it on my account they said I must provide them with my statement of February mind you it has not yet been month end I can't download it on my app or go to the branch and ask for one I waited till month they locked my account when I try to communicate they give me run arounds don't reply my emails chat booth till today I have not received my funds