Same day delivery scam

Takealot took my money for a same day delivery. Then scheduled the delivery for two days later. I paid the same day delivery fee and the order was confirmed at ) 08H32 on 11 May 2022 for same day delivery. The delivery was scheduled for Friday 13 May 2022.

I have been trying to get hold of Takealot since 08H36 yesterday monring - and as of 10am today I have still had no response - besides that they informed me that I would have had to have my order in before 11H30 to qualify for same day delivery - Duh! Takealot - 08H32 is before 11H30.

So I still dont have my product the day after. I still have to wait till tomorrow according to their schedule - and my queries on what happens with my same day delivery fee remains unanswered. They just took the money, and cant even answer my query.

Dont know why large companies think they can treat customers this way. Probably because "little people" cant do anything about it.

Give back my same day delivery fee Takealot, and have the manners to respond appropriately to my query.