Wizard Clothing/Altitude Clothing - Damage Goods

Bought clothing from the wholesaler, Wizard Clothing which distribute clothing under the Altitude trade mark. One of the winter jackets bought were damaged. It was reported to Wizard Clothing and they was undertook that Wizard Clothing would replace the article with a new one and deliver it via courier because our business is in Lichtenburg, 300km from Johannesburg. It is now two weeks and nothing materialized. I was phoned last week and informed that Wizard cannot deliver over a weekend because of coast. I agreed that is could be send this week. Today a Wizard representative called and informed me that they will not any longer pay for any courier cost and I could pay for my own courier if I want to exchange the item.<br> <br> Never experienced such ridiculous and shocking service and small business in the rural areas must be very careful with which wholesalers they do business with. A seven year business relationship is now damaged for such a small amount of money! It is obvious that the business from our small retailers are not any more important for a company like Wizard Clothing.