Winelands Caravan Clinic
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Winelands Caravan Clinic
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWG
Wynand G
1 reviews | Active since Jan 2020
8 Apr 2026, 10:40
Expensive lesson: poor workmanship and an empty guarantee
I would strongly caution anyone considering using this company. Unfortunately, I only discovered the extent of other customers’ bad experiences after I had already gone through my own. Since then, multiple caravan owners in Wellington have told me they would have warned me not to use this business had they known I was taking my trailer there. I am writing this review in the hope that it helps someone else avoid the same situation. My trailer went in for a brake and bearing service, which I agreed to at a cost of approximately R28,000. Thereafter, I was presented with an additional charge of approximately R27,000 for a geyser and water tank / water system service, only after the work had already been done. During the process, I repeatedly asked what the cost would be, but my questions were never properly answered. Had I been told the amount upfront, I would never have authorised work at that price. In my view, the amount charged for that portion of the work was completely unreasonable, especially considering it exceed what replacement components could cost. When I raised concerns, I was told I was paying for “quality work” and the peace of mind of a guarantee, with assurances that anything wrong would be fixed. That assurance proved meaningless. After using the trailer for just one weekend, I discovered that: -the geyser was not working -the water system was not functioning properly, pipes routed through the break system -the brakes were not working correctly -the brakes locked after reversing only a short distance, something that had never happened before -there were also issues including loose wiring and what appeared to be poorly routed plumbing / installation work When I asked for invoices for the parts used, so I could verify what had actually been installed and whether original parts had been used, this was refused. When I then tried to return the trailer under the promised guarantee, I was met with excuse after excuse. Eventually I was told to bring it back on 16 March. From then until 8 April, I received no meaningful update. When I followed up, I was told the issues were supposedly not their fault, that I now needed a bigger pump, and that I would have to pay more. On top of the workmanship and pricing issues, the experience was also deeply unpleasant on a personal level. I experienced what I found to be unprofessional, rude, and intimidating behaviour, including being warned that if I posted a review, me and my business would be “attacked” on social media. That is unacceptable. He also badmouthed others that reviewed him. At this point, I will be taking the trailer elsewhere for an independent assessment and report, and I will be pursuing the matter further. Based on my experience: -pricing was not transparent -workmanship was poor -after-sales support / guarantee was not honoured -communication was evasive and unprofessional I regret using this company and would not recommend them.
Helpful (0)
|Replies (0)WG
Wynand G
1 reviews | Active since Jan 2020
8 Apr 2026, 10:40
Expensive lesson: poor workmanship and an empty guarantee
I would strongly caution anyone considering using this company. Unfortunately, I only discovered the extent of other customers’ bad experiences after I had already gone through my own. Since then, multiple caravan owners in Wellington have told me they would have warned me not to use this business had they known I was taking my trailer there. I am writing this review in the hope that it helps someone else avoid the same situation. My trailer went in for a brake and bearing service, which I agreed to at a cost of approximately R28,000. Thereafter, I was presented with an additional charge of approximately R27,000 for a geyser and water tank / water system service, only after the work had already been done. During the process, I repeatedly asked what the cost would be, but my questions were never properly answered. Had I been told the amount upfront, I would never have authorised work at that price. In my view, the amount charged for that portion of the work was completely unreasonable, especially considering it exceed what replacement components could cost. When I raised concerns, I was told I was paying for “quality work” and the peace of mind of a guarantee, with assurances that anything wrong would be fixed. That assurance proved meaningless. After using the trailer for just one weekend, I discovered that: -the geyser was not working -the water system was not functioning properly, pipes routed through the break system -the brakes were not working correctly -the brakes locked after reversing only a short distance, something that had never happened before -there were also issues including loose wiring and what appeared to be poorly routed plumbing / installation work When I asked for invoices for the parts used, so I could verify what had actually been installed and whether original parts had been used, this was refused. When I then tried to return the trailer under the promised guarantee, I was met with excuse after excuse. Eventually I was told to bring it back on 16 March. From then until 8 April, I received no meaningful update. When I followed up, I was told the issues were supposedly not their fault, that I now needed a bigger pump, and that I would have to pay more. On top of the workmanship and pricing issues, the experience was also deeply unpleasant on a personal level. I experienced what I found to be unprofessional, rude, and intimidating behaviour, including being warned that if I posted a review, me and my business would be “attacked” on social media. That is unacceptable. He also badmouthed others that reviewed him. At this point, I will be taking the trailer elsewhere for an independent assessment and report, and I will be pursuing the matter further. Based on my experience: -pricing was not transparent -workmanship was poor -after-sales support / guarantee was not honoured -communication was evasive and unprofessional I regret using this company and would not recommend them.
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Replies (0)MS
Martin S
1 reviews | Active since Jan 2020
5 Feb 2025, 05:24
Winelands Caravan Clinic
I took my caravan to Winelands Caravan Clinic in Wellington, Western Cape, on Tuesday, the 28th of January 2025 to have the left wheel brake adjusted. Had the caravan to the testing station for roadworthy 30 minutes before. Test centre pointed out that right side brake was fully operational, yet the left side was not. Upon arrival at Winelands Caravan Clinic workers removed the left wheel within 10 minutes while my wife and I stood looking on. Shortly afterwards the owner, Johan Dumas, arrives and promptly informs me that the the entire braking system is defective and substantial repairs have to be done. He further suggested tat the caravan remain on their premises to simplify repairs I requested written quotations which seemed in order with the owner. The morning of the 29th, I received a phone call from a staff member informing me that repairs would amount to R15,000. From a single brake to be adjusted to this astronomical quote in 2 days. I informed the staff member that I would not pay this repair bill and that I would collect my caravan, upon which I was informed that I have to pay R2,800 to have my property back. This was the nett result of 4.5 hours labour to provide a quote. I made an electronic payment in order to retrieve my caravan from Winelands Caravan Clinic. Collected the caravan on the 30th of January, BUT now both brakes were defective and the left wheel hub cover was missing as well. The owner did not speak to me and/or motivate the outrageous quote. He chose to speak on his phone while monitoring the activities as I hitched my caravan. I have since the 30th of January made several requests to Winelands Caravan Clinic to provide me with a tax invoice for the R2,800 paid, as well as a written quotation. None of my pleas have resulted in the document coming forth. On the contrary, I have been given lame excuses such as the owner(mr Dumas) being out of town or he's very busy, etc, etc, etc. My money was taken and my caravan was damaged. The modus operandi of Winelands Caravan Clinic smells of the underhanded and dishonest exploitation of customers, Deliberate lies and false promises appear to be the norm in this company. I had my caravan prepared for roadworthy testing AND the damage "caused" by Winelands Caravan Clinic repaired for 28% of the verbal quotation provided by these ****s. Use this company at your own peril, but be warned. No e-mail address or social media links are available for the owner or business.
Helpful (0)
|Replies (0)MS
Martin S
1 reviews | Active since Jan 2020
5 Feb 2025, 05:24
Winelands Caravan Clinic
I took my caravan to Winelands Caravan Clinic in Wellington, Western Cape, on Tuesday, the 28th of January 2025 to have the left wheel brake adjusted. Had the caravan to the testing station for roadworthy 30 minutes before. Test centre pointed out that right side brake was fully operational, yet the left side was not. Upon arrival at Winelands Caravan Clinic workers removed the left wheel within 10 minutes while my wife and I stood looking on. Shortly afterwards the owner, Johan Dumas, arrives and promptly informs me that the the entire braking system is defective and substantial repairs have to be done. He further suggested tat the caravan remain on their premises to simplify repairs I requested written quotations which seemed in order with the owner. The morning of the 29th, I received a phone call from a staff member informing me that repairs would amount to R15,000. From a single brake to be adjusted to this astronomical quote in 2 days. I informed the staff member that I would not pay this repair bill and that I would collect my caravan, upon which I was informed that I have to pay R2,800 to have my property back. This was the nett result of 4.5 hours labour to provide a quote. I made an electronic payment in order to retrieve my caravan from Winelands Caravan Clinic. Collected the caravan on the 30th of January, BUT now both brakes were defective and the left wheel hub cover was missing as well. The owner did not speak to me and/or motivate the outrageous quote. He chose to speak on his phone while monitoring the activities as I hitched my caravan. I have since the 30th of January made several requests to Winelands Caravan Clinic to provide me with a tax invoice for the R2,800 paid, as well as a written quotation. None of my pleas have resulted in the document coming forth. On the contrary, I have been given lame excuses such as the owner(mr Dumas) being out of town or he's very busy, etc, etc, etc. My money was taken and my caravan was damaged. The modus operandi of Winelands Caravan Clinic smells of the underhanded and dishonest exploitation of customers, Deliberate lies and false promises appear to be the norm in this company. I had my caravan prepared for roadworthy testing AND the damage "caused" by Winelands Caravan Clinic repaired for 28% of the verbal quotation provided by these ****s. Use this company at your own peril, but be warned. No e-mail address or social media links are available for the owner or business.
0
Replies (0)