Is it still worth it to go to Wikkies Pompe?

On Monday afternoon 14/2/22 I took my pool pump to Wikkies pompe in 1237 Lawrance St, Queenswood, Pretoria thinking that I would get the best service availible to diagnose the issue I had with my pool pump... I was greeted with a less than enthusiastic technician that recieved my pump and informed me that they have a line of pumps waiting in line to be checked out and that mine would take a few days to diagnose, probably 2to3 working days. Being a reasonable man with some technical knowlage I accepted these terms and went on my way. On Friday 18/2/22 at around 14h00 I called to enquire about my pump. I was told that it was still in line to be checked out, but he would go check and let me know whereabout in the line my pump is. I never heard from him so I went to the store on Saturday 19/2/22 since I was in the area. Once again the technician informs me in person that the pump is still in line. On Tuesday 22/2/22 I called again and was informed that my pump should be coming onto the workbench within a few hours. No other communication was made untill Friday 25/2/22 when I called them at about 15h00. Once again I had no answers about the condition of my pump so today 26/2/22 at 08h20 I walked into the store and asked for my pump. ALL OF A SUDDEN MY PUMP HAS BEEN DISASSEMBLED AND A REPORT WAS FILLED IN... So tell me, being a person who has been patient for 2 full weeks, am I allowed to be annoyed and disappointed in the service that I have received? Or am I just being petty?