Western National Insurance
Verified Business
|1|3 Reviews (last 12 months)|Responds in 128h 32m
Western National Insurance
Verified Business
|1
3 Reviews (last 12 months)
Responds in 128h 32m
Performance(last 12 months):
Ranked In Insurance
#89Reply Time
128h 32mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 128h 32m
Ranking
#89
in Insurance
Reply Time
128h 32m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 128h 32m
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Hendriette T
1 reviews | Active since Dec 2019
9 Oct 2025, 10:24
Western National Insurance claims
Paying my premiums every month for years now and when you want to claim, they look for technical issues, just to reject your claim. Typical insurance company attitude
Helpful (0)
|Replies (2)HT
Hendriette T
1 reviews | Active since Dec 2019
9 Oct 2025, 10:24
Western National Insurance claims
Paying my premiums every month for years now and when you want to claim, they look for technical issues, just to reject your claim. Typical insurance company attitude
0
Replies (2)rD
ralf D
1 reviews | Active since Mar 2009
4 Sept 2025, 08:51
RSUM /WESTERN NATIONAL Insurance CO ??? never heard of this insurer? repudiation of motor accisent claim.
DATE: 14.08.2025 POLICY HOLDER: Arbois Two & Three Ltd & Arbois Seven (Pty) Ltd T/As take a Lot VIA Email: *** To whom it may concern POLICY NUMBER: TTP493623 CLAIM NUMBER: 31490 DATE OF LOSS: ON OR ABOUT: 13.05.2025 At the instance of Western National Insurance Company Limited and after due consideration by our internal claim’s escalation committee, we advise that we have assessed the merits of the reported incident. In terms of the information contained in the claim documentation and supporting information, it is clear that there was no negligence on the part of our Insured for the damages sustained to the third-party vehicle. We hereby deny any and all liability arising out of the above-mentioned incident. Kindly be advised that should any legal proceedings be instituted against the policy holder pertaining to this reported incident, we will defend the matter with vigour. We make no admissions regarding the claim and all our rights under the policy are reserved. This matter is, therefore, not a claim being repudiated, but merely a matter that the circumstances do not constitute a claim in terms of the policy. Yours faithfully Corinna Roets Head of Claims E *** T +27 (0)21 *** C +27 (0)82 ***
Helpful (0)
|Replies (1)rD
ralf D
1 reviews | Active since Mar 2009
4 Sept 2025, 08:51
RSUM /WESTERN NATIONAL Insurance CO ??? never heard of this insurer? repudiation of motor accisent claim.
DATE: 14.08.2025 POLICY HOLDER: Arbois Two & Three Ltd & Arbois Seven (Pty) Ltd T/As take a Lot VIA Email: *** To whom it may concern POLICY NUMBER: TTP493623 CLAIM NUMBER: 31490 DATE OF LOSS: ON OR ABOUT: 13.05.2025 At the instance of Western National Insurance Company Limited and after due consideration by our internal claim’s escalation committee, we advise that we have assessed the merits of the reported incident. In terms of the information contained in the claim documentation and supporting information, it is clear that there was no negligence on the part of our Insured for the damages sustained to the third-party vehicle. We hereby deny any and all liability arising out of the above-mentioned incident. Kindly be advised that should any legal proceedings be instituted against the policy holder pertaining to this reported incident, we will defend the matter with vigour. We make no admissions regarding the claim and all our rights under the policy are reserved. This matter is, therefore, not a claim being repudiated, but merely a matter that the circumstances do not constitute a claim in terms of the policy. Yours faithfully Corinna Roets Head of Claims E *** T +27 (0)21 *** C +27 (0)82 ***
0
Replies (1)