TJ
Theunis J
1 reviews | Active since Jan 2016
04 Sept 2025, 13:38
I will never buy a Volvo again
I will never buy a Volvo again, not because it’s not an awesome vehicle and a pleasure to drive, but because of the after service and bad treatment customers receive.
On/or about 17 March 2025 my Volvo XC90 broke down and had to be tow to Volvo Fourways. I received a quote in the amount of R 76,038.00 to repair the vehicle as they had to replace the camshafts. Once the vehicle was repaired, I requested Volvo Fourways to also do a complete service on the vehicle to ensure that there are no other faults on the vehicle. On 23 May 2025 I finally received my vehicle back and Volvo Fourways assured me that my vehicle is now in mint condition again. On 6 July 2025 my vehicle broke down again and had to be towed back to Volvo Fourways. Volvo repaired my vehicle without any cost to myself and I received the vehicle back approximately two weeks later. No curtesy vehicle was offered, while the fault was clearly a mistake from Volvo.
On/or about 21 August 2025 the same warning lights as those that appears on my dashboard on 6 July 2025 (yellow engine with red man on top of it) appeared again on my dashboard and I immediately towed the vehicle back to Volvo Fourways. This time around they quoted me R 69,549.70 for repairs which they allege have noting to do with the original repairs, but that the “Catalytic Converter” needs to be replaced. The reports I however received from them afterwards reveal: General electrical failures, System programming failures, Turbocharger/supercharger boost pressure not detected etc. no mention of a "Catalytic Converter" is mentioned in any of these reports and non of the faults mentioned in the reports are quoted for.
On 2 September 2025, I had a meeting with the workshop manager and after the meeting I decided to remove my vehicle from their premises. When they released my vehicle to me, I/my wife noted that the vehicle where damaged as a result of a crash/accident. Initially they denied liability and stated that the damages were old damages and only after we examined the photos taken when the vehicle were booked in-to Volvo Fourways they accepted liability. Needless to say, I had to leave my vehicle with Volvo once again and once again they did not have the decency to offer me a curtesy vehicle, notwithstanding that they caused the damages to my vehicle.
I advised the workshop manager that I am prepared to trade my Volvo for another Volvo and requested a trade-in offer. It is now 4 September 2025 and I have not received any feedback from them, except the sales person whom send me a quote for a XC40 and EX60.
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Theunis J's updateReviewer Update
10 Sept 2025, 12:18 I send the same complaint as above to Volvo SA on 4 September 2025. Within a few hours, I received an E-Mail from Volvo SA, “Please be assured that there have recently been significant changes within Volvo Car South Africa and our dealerships, and we have already observed positive improvements over the past few months. It is our hope that future interactions with the dealership will reflect these changes and help rebuild your trust in both the dealership and the Volvo brand.” No phone call, no curtesy vehicle, nothing.
On Saturday 6 September 2025 roundabout 11H30, I contacted MG Roodepoort to enquire what time they close. Denzel, whom answered the phone, immediately offered to bring a demo vehicle to my premisses in Randburg to test-drive the MG that I am interested in and within an hour they arrived at my residence notwithstanding that they close at 13H00 on a Saturday. I was very impressed with the MG as it has most of the feathers that my Volvo had and even some nifty feathers that I did not expect from a vehicle that is a quarter of the price of a Volvo. The off-finishing of the interior and bodywork compare in my opinion to that of Volvo and the handling of the vehicle is superb . MG contacted me on Monday and yesterday afternoon (Tuesday) I received my brand-new MG. MG Roodepoort did all the arrangements, finance, paperwork etc. telephonically, on WhatsApp and E-mail without me needed to go to their premises. MG further advised me that they will fit my numberplates and license disk at my premisses once they received it and it won’t be necessary for me to drive to them for fitment. It is my humble opinion that Volvo could learn oodles from MG on how to treat clients and deliver proper client services in their quest to improve their client relationship, as I did not notice or experienced the “significant changes within Volvo Cars” as they boast about in their mail to myself, on the contrary if there is “significant changes within Volvo Cars” How bad were their service and treatment toward clients prior to my experience?
Yesterday, round about 16H00 I received a surprised call from Volvo Cars SA, client services to inquire if I was now sorted and satisfied with the outcome, six days after my initial mail to Volvo Cars SA without anything been done by Volvo. I Expressed my dissatisfaction with Volvo and advised that I am on my way to collect my new vehicle. On which the client serves lady rep**** “well then there is noting further we can do and I am now closing our file. Shortly thereafter, at 16H15 I received a mail from the workshop manager at Volvo Fourways apologizing for the treatment I received and just thereafter one from Volvo Cars SA, client services to apologize that they could not do more to help and assist me.
On Saturday 6 September 2025 roundabout 11H30, I contacted MG Roodepoort to enquire what time they close. Denzel, whom answered the phone, immediately offered to bring a demo vehicle to my premisses in Randburg to test-drive the MG that I am interested in and within an hour they arrived at my residence notwithstanding that they close at 13H00 on a Saturday. I was very impressed with the MG as it has most of the feathers that my Volvo had and even some nifty feathers that I did not expect from a vehicle that is a quarter of the price of a Volvo. The off-finishing of the interior and bodywork compare in my opinion to that of Volvo and the handling of the vehicle is superb . MG contacted me on Monday and yesterday afternoon (Tuesday) I received my brand-new MG. MG Roodepoort did all the arrangements, finance, paperwork etc. telephonically, on WhatsApp and E-mail without me needed to go to their premises. MG further advised me that they will fit my numberplates and license disk at my premisses once they received it and it won’t be necessary for me to drive to them for fitment. It is my humble opinion that Volvo could learn oodles from MG on how to treat clients and deliver proper client services in their quest to improve their client relationship, as I did not notice or experienced the “significant changes within Volvo Cars” as they boast about in their mail to myself, on the contrary if there is “significant changes within Volvo Cars” How bad were their service and treatment toward clients prior to my experience?
Yesterday, round about 16H00 I received a surprised call from Volvo Cars SA, client services to inquire if I was now sorted and satisfied with the outcome, six days after my initial mail to Volvo Cars SA without anything been done by Volvo. I Expressed my dissatisfaction with Volvo and advised that I am on my way to collect my new vehicle. On which the client serves lady rep**** “well then there is noting further we can do and I am now closing our file. Shortly thereafter, at 16H15 I received a mail from the workshop manager at Volvo Fourways apologizing for the treatment I received and just thereafter one from Volvo Cars SA, client services to apologize that they could not do more to help and assist me.
TJ
Theunis J's update10 Sept 2025, 12:18
Reviewer Update
I send the same complaint as above to Volvo SA on 4 September 2025. Within a few hours, I received an E-Mail from Volvo SA, “Please be assured that there have recently been significant changes within Volvo Car South Africa and our dealerships, and we have already observed positive improvements over the past few months. It is our hope that future interactions with the dealership will reflect these changes and help rebuild your trust in both the dealership and the Volvo brand.” No phone call, no curtesy vehicle, nothing.
On Saturday 6 September 2025 roundabout 11H30, I contacted MG Roodepoort to enquire what time they close. Denzel, whom answered the phone, immediately offered to bring a demo vehicle to my premisses in Randburg to test-drive the MG that I am interested in and within an hour they arrived at my residence notwithstanding that they close at 13H00 on a Saturday. I was very impressed with the MG as it has most of the feathers that my Volvo had and even some nifty feathers that I did not expect from a vehicle that is a quarter of the price of a Volvo. The off-finishing of the interior and bodywork compare in my opinion to that of Volvo and the handling of the vehicle is superb . MG contacted me on Monday and yesterday afternoon (Tuesday) I received my brand-new MG. MG Roodepoort did all the arrangements, finance, paperwork etc. telephonically, on WhatsApp and E-mail without me needed to go to their premises. MG further advised me that they will fit my numberplates and license disk at my premisses once they received it and it won’t be necessary for me to drive to them for fitment. It is my humble opinion that Volvo could learn oodles from MG on how to treat clients and deliver proper client services in their quest to improve their client relationship, as I did not notice or experienced the “significant changes within Volvo Cars” as they boast about in their mail to myself, on the contrary if there is “significant changes within Volvo Cars” How bad were their service and treatment toward clients prior to my experience?
Yesterday, round about 16H00 I received a surprised call from Volvo Cars SA, client services to inquire if I was now sorted and satisfied with the outcome, six days after my initial mail to Volvo Cars SA without anything been done by Volvo. I Expressed my dissatisfaction with Volvo and advised that I am on my way to collect my new vehicle. On which the client serves lady rep**** “well then there is noting further we can do and I am now closing our file. Shortly thereafter, at 16H15 I received a mail from the workshop manager at Volvo Fourways apologizing for the treatment I received and just thereafter one from Volvo Cars SA, client services to apologize that they could not do more to help and assist me.
On Saturday 6 September 2025 roundabout 11H30, I contacted MG Roodepoort to enquire what time they close. Denzel, whom answered the phone, immediately offered to bring a demo vehicle to my premisses in Randburg to test-drive the MG that I am interested in and within an hour they arrived at my residence notwithstanding that they close at 13H00 on a Saturday. I was very impressed with the MG as it has most of the feathers that my Volvo had and even some nifty feathers that I did not expect from a vehicle that is a quarter of the price of a Volvo. The off-finishing of the interior and bodywork compare in my opinion to that of Volvo and the handling of the vehicle is superb . MG contacted me on Monday and yesterday afternoon (Tuesday) I received my brand-new MG. MG Roodepoort did all the arrangements, finance, paperwork etc. telephonically, on WhatsApp and E-mail without me needed to go to their premises. MG further advised me that they will fit my numberplates and license disk at my premisses once they received it and it won’t be necessary for me to drive to them for fitment. It is my humble opinion that Volvo could learn oodles from MG on how to treat clients and deliver proper client services in their quest to improve their client relationship, as I did not notice or experienced the “significant changes within Volvo Cars” as they boast about in their mail to myself, on the contrary if there is “significant changes within Volvo Cars” How bad were their service and treatment toward clients prior to my experience?
Yesterday, round about 16H00 I received a surprised call from Volvo Cars SA, client services to inquire if I was now sorted and satisfied with the outcome, six days after my initial mail to Volvo Cars SA without anything been done by Volvo. I Expressed my dissatisfaction with Volvo and advised that I am on my way to collect my new vehicle. On which the client serves lady rep**** “well then there is noting further we can do and I am now closing our file. Shortly thereafter, at 16H15 I received a mail from the workshop manager at Volvo Fourways apologizing for the treatment I received and just thereafter one from Volvo Cars SA, client services to apologize that they could not do more to help and assist me.