Excessive Charges, Missing Service Book & Discriminatory Treatment at Volvo Fourways

We took our 2017 Volvo XC90 for its annual service at CMH Volvo Fourways (26 Sept 2025). The experience was unacceptable on multiple levels:

- Overcharging: Billed over R7,000 in labour for a routine filter and oil service that took less than an hour. Labour was presented as a fixed 5-hour charge, which is misleading and feels like *****. - Customer Service Failures: No shuttle service offered (unlike other premium brands). My wife had to use Uber at her own cost. On collection, she was made to wait over 30 minutes while other (white) customers arriving after her were assisted immediately – raising serious concerns of **************. - Missing Service Book: Our stamped service book went missing while in their care. Despite multiple follow-ups, staff gave excuses and have not resolved the issue. This impacts the vehicle’s resale value. - Unprofessionalism: No clear explanation of work done, just a forced “sign, pay and leave” approach.

Volvo is meant to be a premium brand, yet this dealership reflects daylight *******, poor professionalism, and discriminatory behaviour.

👉 We call on Volvo South Africa to urgently investigate, hold CMH Volvo Fourways accountable, refund unjustifiable charges, and restore customer trust in the brand.