Complaint fell on deaf ears

I visited your store in Ferndale to purchase grey flat sheets for my two seater couches on Thursday the 14/05/2026. Layla Salem the sales person helped me before so I felt confident when she approached me for assistance. I explained to her that I was looking for 2 x grey flat sheets (double) to cover my two, two seater couches to prevent my cat from scratching it. We went to the shelves and she asked whether I would like the darker or lighter grey. I opted for the darker grey. When I wanted to pay I noticed that it was rather pricey…… I still checked with Layla that I could return in case they didn’t fit to which she agreed. On arrival I placed one sheet over one of the couches to check the size and noticed that they were rather big. Although I was perplexed at the size, I made a cut into the sheet to guide me so that I know how big piece of the sheet I should cut off. When I took the second sheet out I noticed that it is not a double flat sheet but a double/queen flat sheet. Which explained the excessive piece of fabric I needed to cut off (1x3 meters). I am disappointed that I was not guided as expected by Layla. Had she pointed out that it is not just a double but a double/queen I would not have purchased it……. When I brought the matter to Lisa’s attention she apologized and said that the double/queen is the standard size of Volpes and that she will address the matter with Layla. She also asked why didn’t I return the other sheet? I said yes, perhaps I could have, but at the cost of petrol it was not an option for me and that they only have two sizes. The size that was sold to me and single/three quarter which most definitely would have been too small. Needless to say; being a pensioner I spent unnecessary money and I also had to cut the sheets to fit the couches which resulted in wasting of fabric. Lisa said that there was nothing that she could do since I should have returned the other sheet for a refund. I had to explain to her several times that the sheets were for two, two seater couches and since I already cut the one returning the other served no purpose....... I wrote an e-mail to Melanie who is Lisa's Manager. She only contacted me on the 14th as she was on leave. I had to endure the same painful explanation with her as I had with Lisa as she also said that I should have returned the other sheet. When I eventually managed to explain why I couldn't return the other sheet she said that there was nothing that she could and will have to escalate the matter. I am still waiting!!!! If Layla pointed out the sizes sold by Volpes I would not have spent my hard earned pension in your store not to mention the pieces I had to cut off which served no purpose, I can’t believe that a store as big as VOLPES has inexperienced employees that are not trained to ensure that your customers suffer such losses. I will not be shopping at any of you stores again! Especially since I am a pensioner:)