Poor Service Volkswagen Stellenbosch

The Stellenbosch Volkswagen service department was very unhelpful and unprofessional with my latest visit. My car was in distress and not starting at all, the service department advised that I need a diagnostic on my vehicle.

They did not inform me that the service department is fully booked and that they cannot help me within a short period of time. Diagnostics on a vehicle does not take very long to complete. Furthermore, we were told if in fact the diagnostics was completed on the vehicle for R1200 there is NO document for the client afterwards, only an oral confirmation of what is wrong with your vehicle. For what do you pay then for R1200?

The service received from Volkswagen was really poor.