Do not use Vince Africa Logistics. You will regret it.

To whom this may concern,

My husband has been fighting a battle ever since he arrived in Cape Town. Everything was planned out very meticulously, but took a drastic turn of events when the truck company started demanding more money. A lot of money was paid to ensure the truck would be dedicated to our trip and not doing shared loads to ensure timely delivery.

These people have no idea of the hell they are putting us through.

A small baby of 3 months having to be moved around from place to place battling new environments everywhere he goes. His little body not knowing what is going on and being under unnecessary stress.

A toddler of almost 3years having nightmares because he doesn't recognise his surroundings in the middle of the night. Not being able to play the way he is used to in a safe environment where he is comfortable.

A mother fighting to keep her children calm, healthy, safe and happy to avoid more stress. Very little privacy, confusion about what to expect next. Having to struggle with things like perscription medication that was packed but only enough for the days planned, the rest on the truck that was supposed to arrive days ago.

A father battling to navigate a new area, trying to settle his family and focus on his work which he was supposed to start days ago. Not knowing how this will affect his future with added stress of performance.

Exhaustion taking over a family that is unfairly treated as a result of a reckless company who does not care about the consequences of their decisions to squeeze every peny even though they have no right to.

Instead of arriving the 15th at 9am as discussed, they arrived 18th at night 9pm.

Aside from us having to move our children to a guest house ongoing more expenses, our furniture was damaged and a lot of our belongings missing such as drill machine, grinder, bathroom rack and the list goes on. Mattress torn badly in 2 places, washing machine dented and scratched, microwave scratched, wooden kist scratched, the list goes on.

Not only were they poor in communication, damaging to our property and late, they also were unprofessional, inconsiderate and unlawful. They did not wear masks, they did not use gloves and worked in flip flop shoes all of which i have proof of.

These people take advantage and i wish we never crossed paths. They were paid R35 000 for their services, they wanted us to pay R4000 more or they would offload in JHB. Which ofcourse they did because of refusal to pay the R4000 which probably lead to late arrival. We did not load the trampoline, pram or as many boxes and bags as stated in inventory list, yet the fan and heater that was not on the list comes at a rediculous cost of R4000 extra which they could have just substituted for things not loaded but paid for on initial inventory.

Please do not use this company. I will probably never get an apology or reimbur*****t but at least i can warn others who might go through the same.