Verimark
1.5|1,016 reviews
Responds in 18 hours 25 min
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Nial H
1 reviews | Active since Member
13 May 2026, 17:41
Excellent Service from Theo and Bongani vs. Poor Store Support Game Cresta
A huge thank you to Bongani from Verimark at Game Cresta. He did everything in his power to assist me with a Genesis repair, showing true commitment to customer service. It is a shame that his efforts were met with such a hostile and dismissive attitude from the Game Customer Care department. Watching the store staff treat a colleague so poorly was professionally "disgusting" and reflected very poorly on the branch. Bongani, thank you for your help.
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Replies (1)Verimark's replyOfficial
14 May 2026, 05:06Hi Nial,Thank you so much for taking the time to share your feedback.We truly appreciate your kind words about Bongani. We are very proud to hear about the effort and dedication he showed in assisting you – this is the level of service we always aim to provide.We are, however, sorry to hear about your experience with the store support. Your feedback has been noted and will be shared with the relevant team.Thank you again for bringing this to our attention and for your support.Kind regards,
Verimark Team
Verimark Team
Best regards,
Verimark's reply14 May 2026, 05:06
Official
Hi Nial,Thank you so much for taking the time to share your feedback.We truly appreciate your kind words about Bongani. We are very proud to hear about the effort and dedication he showed in assisting you – this is the level of service we always aim to provide.We are, however, sorry to hear about your experience with the store support. Your feedback has been noted and will be shared with the relevant team.Thank you again for bringing this to our attention and for your support.Kind regards,
Verimark Team
Verimark Team
Best regards,