Unethical Agent / No Accountability from Vered

I purchased a property through Vered Estates in July 2019. The agent’s name was Fatima Nosarka. The agent’s behaviour was dubious from start to finish but the things that have mostly stood out and have not been resolved are the following. (1) I visited the property twice before purchasing and on both instances the agent was adamant that a set of cupboards were included as part of the property (she said this in the presence of others). When I took ownership, the cupboards had been removed by the previous owner and Fatima said that I should have included it in the special conditions of the OTP (that she completed most of in my presence). She took no responsibility for her untruths in her desperation to sell the property and for misleading me as a buyer. (2) Before the property registered Fatima decided to go on holiday. She then pushed the seller into providing the keys before registration. Unaware that the property had not yet registered I accepted the key and to my alarm accessed a filthy apartment. When I raised this with Fatima (in the same conversation regarding the missing cupboards) she said that had she not been on holiday she would have had the apartment cleaned. In a later conversation she said that the owner felt that as he was doing me a favour in giving me the keys early, he did not feel the need to clean the apartment. I never asked for the keys before registration, Fatima did this on her own to suit herself. When I asked Fatima to get the apartment cleaned post her holiday she refused, completely backtracking, saying clean apartments on transfer was not Vered’s concern. She completely manipulated the situation to suit herself. (3) Fatima on the day of registration of the property and post my concerns raised blocked my number so that I could no longer reach her telephonically, implying Vered offers no after sales service or issue resolution post receiving their commission? She literally took the commission and ran. I contacted both Johnathan Novick and Stephen Brick (Vered Directors) to assist on this matter telephonically and over email and although they said they would resolve it, nothing has been done to do so yet (3 months post registration). They continue to keep buyers and sellers exposed to their unethical agent Fatima Nosarka. (Beware: she operates in the Melrose area).