

Emeris Cape Town Newlands
Based on recent customer reviews, Emeris Cape Town Newlands receives strong praise for individual staff members who deliver attentive and personable support, with customers consistently mentioning helpful Customer Relations Officers and Student Experience coordinators who guide them through applications, academic record requests, and portal issues. A recurring positive theme is the kindness and efficiency of named team members. However, customers also raise serious concerns about administrative responsiveness, particularly around credit transfers, application cancellations, debt handovers, and on-campus parking, suggesting that back-office processes do not always match the front-line service quality.
Replied to 100% of negative reviews
Reply time on negative reviews: 10m
Ranking
#48
in Education & Training
Reply Time
4h 40m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 10m
Sep '25 - Aug '26
Based on recent customer reviews, Emeris Cape Town Newlands receives strong praise for individual staff members who deliver attentive and personable support, with customers consistently mentioning helpful Customer Relations Officers and Student Experience coordinators who guide them through applications, academic record requests, and portal issues. A recurring positive theme is the kindness and efficiency of named team members. However, customers also raise serious concerns about administrative responsiveness, particularly around credit transfers, application cancellations, debt handovers, and on-campus parking, suggesting that back-office processes do not always match the front-line service quality.
Hellopeter has tracked Emeris Cape Town Newlands across 110 reviews. Emeris Cape Town Newlands hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Emeris Cape Town Newlands? Write a review to help others decide.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2015
We have been trying to sort credits from Stellenbosch university for weeks with no reply. Numbers are unanswered and I am directed from pillar to post. Information was sent in October 2025 already and was completed once again online in person on campus. I have phoned the Newlands Campus repeatedly without reply and the numbers for credit enquiries is answered by the marketing office at Ruimsig who only redirect my call. My daughter has no idea what textbooks to buy or what classes to attend next we3ek. The service has been non-existent, hope this is not what we signed up for at almost R 120K per annum.
1 reviews | Active since Feb 2015
We have been trying to sort credits from Stellenbosch university for weeks with no reply. Numbers are unanswered and I am directed from pillar to post. Information was sent in October 2025 already and was completed once again online in person on campus. I have phoned the Newlands Campus repeatedly without reply and the numbers for credit enquiries is answered by the marketing office at Ruimsig who only redirect my call. My daughter has no idea what textbooks to buy or what classes to attend next we3ek. The service has been non-existent, hope this is not what we signed up for at almost R 120K per annum.
1 reviews | Active since Dec 2025
Maliviwe is an absolute legend! Helped me from start to finish with my application and was so thoughtful throughout the entire process, always gave me updates, checked in, super star!!! If i could give 6 i would
1 reviews | Active since Dec 2025
Maliviwe is an absolute legend! Helped me from start to finish with my application and was so thoughtful throughout the entire process, always gave me updates, checked in, super star!!! If i could give 6 i would
1 reviews | Active since Nov 2025
Nelly. She is the best ever at the campus. Sad that I am leaving VC to UCT. Wish I could take her with me and always get what is an extra-ordinary service. She is so kind and speaks very well.