Emeris Cape Town Newlands
Verified Business
|4.4|19 Reviews (last 12 months)|Responds in 9h 37m
Emeris Cape Town Newlands
Verified Business
|4.4
19 Reviews (last 12 months)
Responds in 9h 37m
AI Review Summary
Based on recent customer reviews, Emeris Cape Town Newlands receives strong praise for individual staff members who deliver attentive and personable support, with customers consistently mentioning helpful Customer Relations Officers and Student Experience coordinators who guide them through applications, academic record requests, and portal issues. A recurring positive theme is the kindness and efficiency of named team members. However, customers also raise serious concerns about administrative responsiveness, particularly around credit transfers, application cancellations, debt handovers, and on-campus parking, suggesting that back-office processes do not always match the front-line service quality.
Performance(last 12 months):
Trustindex Rating
7.3Ranked In Education & Training
#21Reply Time
9h 37mNPS Score
100Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 8m
TrustIndex
7.3
Ranking
#21
in Education & Training
Reply Time
9h 37m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 8m
Review Distribution
4.4|19 Reviews
Jul '25 - Jun '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencevR
vera R
1 reviews | Active since Jan 2020
13 Feb 2026, 12:30
Non existent service
We have been trying to sort credits from Stellenbosch university for weeks with no reply. Numbers are unanswered and I am directed from pillar to post. Information was sent in October 2025 already and was completed once again online in person on campus. I have phoned the Newlands Campus repeatedly without reply and the numbers for credit enquiries is answered by the marketing office at Ruimsig who only redirect my call. My daughter has no idea what textbooks to buy or what classes to attend next we3ek. The service has been non-existent, hope this is not what we signed up for at almost R 120K per annum.
Helpful (0)
|Replies (0)vR
vera R
1 reviews | Active since Jan 2020
13 Feb 2026, 12:30
Non existent service
We have been trying to sort credits from Stellenbosch university for weeks with no reply. Numbers are unanswered and I am directed from pillar to post. Information was sent in October 2025 already and was completed once again online in person on campus. I have phoned the Newlands Campus repeatedly without reply and the numbers for credit enquiries is answered by the marketing office at Ruimsig who only redirect my call. My daughter has no idea what textbooks to buy or what classes to attend next we3ek. The service has been non-existent, hope this is not what we signed up for at almost R 120K per annum.
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Replies (0)RM
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Mikaeel M
1 reviews | Active since Jan 2020
9 Dec 2025, 07:58
Maliviwe is the goat!
Maliviwe is an absolute legend! Helped me from start to finish with my application and was so thoughtful throughout the entire process, always gave me updates, checked in, super star!!! If i could give 6 i would
Helpful (0)
|Replies (0)MM
Mikaeel M
1 reviews | Active since Jan 2020
9 Dec 2025, 07:58
Maliviwe is the goat!
Maliviwe is an absolute legend! Helped me from start to finish with my application and was so thoughtful throughout the entire process, always gave me updates, checked in, super star!!! If i could give 6 i would
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Replies (0)JM
Jordan M
1 reviews | Active since Jan 2020
4 Nov 2025, 09:13
Customer Service Helper
Nelly. She is the best ever at the campus. Sad that I am leaving VC to UCT. Wish I could take her with me and always get what is an extra-ordinary service. She is so kind and speaks very well.
Helpful (0)
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