Underwheming jod done on my car

It all started when I asked for a quote for a minor service (165 000 km) beginning of the year they quoted for a clutch kit change as well (this was without seeing the car, recommendation was based on service history).

I requested not do the clutch then, coats were steep in January (Polo TSI DSG clutch) and I was feeling absolutely nothing wrong with the car, despite slight noise that was coming from suspension.

Come service day, minor service was done and they picked up something from the suspension, which I authorised them to change (hiping that is where the sound was coming from, that cost R7 000 but as it were, turned out not not be what made the noise initially.

Fast forward to March, the sound is back, I took car in for the day to have it checked and I was told that they xould not hear anything, instead went all technical about how the clutch behaves when car engen is hot vs when its cold etc, bottom line that is what they can detect, clutch needs to be changed.

April 15th, clutch was changed and it has been downhill from there with back and forth with VAG SPEC. I have now given up and moving on from them. I hate my car just by looking at it, it is unberable to drive it, my TSI never felt heavy driving it before that clutch change, I’m even lazy to drive it, all thanks to VAG Spec Cape Town.

I have been using them for the last 4-5 services and I’m not, I was even stomaching the fees but I’m done. I have been referring a few colleagues from work, I have also retracted those referrals.