Luvuyo burial society is failing to pay out death claims

LUvuyo burial society says they work with sanlam and their claims will be paid within 48 hours butvmy husband has been waiting as from 17 of July till today he has not been paid out they say his claim is on the assessment with sanlam our aunty that passed away has now been buried and yet we still waiting for her pay out Luvuyo burial society must hire people who knows how to deal with people their staff is rude.