Urban Optiks have no sense of Custoner or Client Satisfaction

From a good friendly efficient optician to one that is now totally useless. I had my eye tests done and a few days later i went and ordered and paid for my glasses in full. Two weeks later when I went to check on the progress of my glasses, it appeared that there was some issue about my glasses and that they had been sent to another lab for testing. When I asked what issue they could not tell me. I then asked for a delivery date and once again they could not tell me. I then asked for a refund as this was just not happening as it should. A week has gone by, and I am told that the head office can't give me a date when the refund will happen. My Whatsapp messages are being ignored and not answered. I have now contacted the head office in Cape Town of Urban Optiks who tell me that the Scottburgh branch is separate and any refunds will be paid out directly by the owners. I then contacted the owner who says these things take time but could not tell me when it will happen. How do they work or have they just decided that they will not refund me? When I ordered my glasses there was no discussion about when payment wiould be made, it was done there and then and in CASH I might add.

They must think they can get away with treating their clients in this manner and we will just accept it. They need to remember that there is a Spec Savers in the same complex and I will have problems using their services again.