University of Johannesburg
Unclaimed Business
|1.4|9 Reviews (last 12 months)|This business does not respond to reviews
University of Johannesburg
Unclaimed Business
|1.4
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, the University of Johannesburg is drawing significant frustration around its administrative and financial services. Customers consistently mention long delays in processing refunds, difficulty obtaining transcripts and verification letters, and unanswered phones and emails from call centre and finance teams. A recurring theme is the impact these bottlenecks have on students' careers, registrations, and further studies. On a more positive note, individual staff members in enrolment have been singled out for genuinely attentive, patient, and caring support, suggesting service quality varies sharply by department.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
Naledi
1 reviews | Active since Mar 2023
14 May 2026, 12:59
UJ Administrators are on TikTok all day - HORRIBLE SERVICE! FIRE THEM ALL
ALL ADMIN OF UJ IS WATCHING TIKTOKS ALL DAY UJ call admin services: USELESS. They are on TikTok all day !!! they disengaging calls, and not picking up at any hour of the working day no answer!!!!!! UJ WHAT IS THIS????? no respect for their job or the people that need UJ services Honestly they making UJ's name go down the drain as it should if they letting admin calls be this HORRIBLE AND USELESS. I HATE THEIR SERVICE
Helpful (0)
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Naledi
1 reviews | Active since Mar 2023
14 May 2026, 12:59
UJ Administrators are on TikTok all day - HORRIBLE SERVICE! FIRE THEM ALL
ALL ADMIN OF UJ IS WATCHING TIKTOKS ALL DAY UJ call admin services: USELESS. They are on TikTok all day !!! they disengaging calls, and not picking up at any hour of the working day no answer!!!!!! UJ WHAT IS THIS????? no respect for their job or the people that need UJ services Honestly they making UJ's name go down the drain as it should if they letting admin calls be this HORRIBLE AND USELESS. I HATE THEIR SERVICE
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Vinolia N
1 reviews | Active since May 2026
11 May 2026, 12:46
Unassisted with registration
Uj has the worst call Centre...ive app**** for a court and paid the fee but till today i cant register. They keep transferring me to people who can assist me its so frustrating 😤. Very poor service
Helpful (0)
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Vinolia N
1 reviews | Active since May 2026
11 May 2026, 12:46
Unassisted with registration
Uj has the worst call Centre...ive app**** for a court and paid the fee but till today i cant register. They keep transferring me to people who can assist me its so frustrating 😤. Very poor service
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matshidiso M
1 reviews | Active since Nov 2017
28 Apr 2026, 15:39
Poor Service
I have sent an order last week to UJ last week and they said their turnaround time is 1-3 days.Till today I have never received my order which very urgent because I am about to loose my job but no one ever picks up their phones.I sent 100 emails since the morning and nobody wants to take the iniative to assist with my query.I am very frustrated because they know very well that they start working at 9 till 3 but they never take people’s matters urgently.I made an immediate payment for the order hoping it was gonna assist with quick process as I need the papers urgently.I am very frustrated where I am right now
Helpful (0)
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matshidiso M
1 reviews | Active since Nov 2017
28 Apr 2026, 15:39
Poor Service
I have sent an order last week to UJ last week and they said their turnaround time is 1-3 days.Till today I have never received my order which very urgent because I am about to loose my job but no one ever picks up their phones.I sent 100 emails since the morning and nobody wants to take the iniative to assist with my query.I am very frustrated because they know very well that they start working at 9 till 3 but they never take people’s matters urgently.I made an immediate payment for the order hoping it was gonna assist with quick process as I need the papers urgently.I am very frustrated where I am right now
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Replies (0)EM
Eulanda M
1 reviews | Active since Dec 2021
9 Apr 2026, 11:24
UJ refund takes more than what they promise on their website
I have app**** for refund ofn the 12th of March 2026,26th March refund was approved and it is stated on theiir website that refunds allocation is within 14 working days and when you call, same stories that cash derparment has to approve, today on the 17th day they tell me they are off line, refund me please
Helpful (0)
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Eulanda M
1 reviews | Active since Dec 2021
9 Apr 2026, 11:24
UJ refund takes more than what they promise on their website
I have app**** for refund ofn the 12th of March 2026,26th March refund was approved and it is stated on theiir website that refunds allocation is within 14 working days and when you call, same stories that cash derparment has to approve, today on the 17th day they tell me they are off line, refund me please
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Replies (0)RG
Refentse G
1 reviews | Active since Feb 2026
23 Feb 2026, 09:23
Poor service
In January I app**** for a in contact course and made all the payments ( trust fund ) after a few days I saw my acceptance letter written that it was a distance learning program, so we went there and asked for a refund and I was informed that Sanlam should write an email requesting a refund and Sanlam did exactly that , when we went there we were told that refunds normal take 14 days but till today uj has not refunded my money/ Sanlam , uj does not give any updates regarding the refund and whatsoever
Helpful (0)
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Refentse G
1 reviews | Active since Feb 2026
23 Feb 2026, 09:23
Poor service
In January I app**** for a in contact course and made all the payments ( trust fund ) after a few days I saw my acceptance letter written that it was a distance learning program, so we went there and asked for a refund and I was informed that Sanlam should write an email requesting a refund and Sanlam did exactly that , when we went there we were told that refunds normal take 14 days but till today uj has not refunded my money/ Sanlam , uj does not give any updates regarding the refund and whatsoever
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Anonymous
1 reviews | Active since Apr 2017
18 Feb 2026, 09:50
Worst service
Uj has to have the worst call Centre agents😕. Been calling from Jan till today I don't get assistance. They keep sending me an old bank confirmation letter. The lady I spoke to today was so rude. And I still don't have the document.
Helpful (0)
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Anonymous
1 reviews | Active since Apr 2017
18 Feb 2026, 09:50
Worst service
Uj has to have the worst call Centre agents😕. Been calling from Jan till today I don't get assistance. They keep sending me an old bank confirmation letter. The lady I spoke to today was so rude. And I still don't have the document.
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Replies (0)MM
Manteke M
1 reviews | Active since Feb 2026
12 Feb 2026, 13:13
UJ refuses to assist alumnus with crucial documentation for SACE registration
I am writing this review out of complete desperation and frustration with the administrative services at the University of Johannesburg (UJ). I am a graduate of UJ, having completed both a National Higher Certificate (240 credits) and a National Diploma (120 credits). For my registration with SACE (South African Council for Educators), I need to prove that my studies total 360 credits. UJ holds the records confirming this, yet the Registrar's office refuses to issue a simple letter on university letterhead confirming this total. Instead, they are forcing me to pay an additional R688 to SAQA to verify documents that UJ already has in their possession. This administrative bottleneck is preventing me from obtaining my professional educator certificate, directly hindering my career progression and livelihood. It is unacceptable for UJ to refuse to help its own alumni with documentation they hold, forcing unnecessary expenses on us. I am pleading with UJ management to resolve this issue and provide the necessary verification letter immediately.
Helpful (0)
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Manteke M
1 reviews | Active since Feb 2026
12 Feb 2026, 13:13
UJ refuses to assist alumnus with crucial documentation for SACE registration
I am writing this review out of complete desperation and frustration with the administrative services at the University of Johannesburg (UJ). I am a graduate of UJ, having completed both a National Higher Certificate (240 credits) and a National Diploma (120 credits). For my registration with SACE (South African Council for Educators), I need to prove that my studies total 360 credits. UJ holds the records confirming this, yet the Registrar's office refuses to issue a simple letter on university letterhead confirming this total. Instead, they are forcing me to pay an additional R688 to SAQA to verify documents that UJ already has in their possession. This administrative bottleneck is preventing me from obtaining my professional educator certificate, directly hindering my career progression and livelihood. It is unacceptable for UJ to refuse to help its own alumni with documentation they hold, forcing unnecessary expenses on us. I am pleading with UJ management to resolve this issue and provide the necessary verification letter immediately.
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Replies (0)MR
Mau R
1 reviews | Active since May 2013
19 Jan 2026, 15:32
Administrative Failures Blocking Academic Progress
I am extremely disappointed with the administrative processes at the University of Johannesburg. I have been requesting my academic transcript since last year, as I need it to further my studies, and this matter remains unresolved to date. Initially, I was informed that I owed outstanding fees. I was later told that I did not owe anything. Now, in 2026, I have been informed that I owe R30 to access my transcript. Despite this, when I requested the bank details to make the payment, I received no response. Due to these ongoing inconsistencies and lack of communication, I have been unable to progress with my studies. It is unacceptable that such a minor amount and repeated administrative errors can block a graduate’s academic and professional advancement. I find this situation deeply frustrating and disappointing, and I expected far better support and efficiency from a leading academic institution.
Helpful (0)
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Mau R
1 reviews | Active since May 2013
19 Jan 2026, 15:32
Administrative Failures Blocking Academic Progress
I am extremely disappointed with the administrative processes at the University of Johannesburg. I have been requesting my academic transcript since last year, as I need it to further my studies, and this matter remains unresolved to date. Initially, I was informed that I owed outstanding fees. I was later told that I did not owe anything. Now, in 2026, I have been informed that I owe R30 to access my transcript. Despite this, when I requested the bank details to make the payment, I received no response. Due to these ongoing inconsistencies and lack of communication, I have been unable to progress with my studies. It is unacceptable that such a minor amount and repeated administrative errors can block a graduate’s academic and professional advancement. I find this situation deeply frustrating and disappointing, and I expected far better support and efficiency from a leading academic institution.
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Replies (0)