TrustIndex
0.0
Score
NPS Score
100
Recommended: Very Likely
Apr '25 - Mar '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Unacceptable long delay in repairs
Complaint Letter – Unacceptable Service Delays On 19 June, I took my Dell Inspiron laptop to Universal Direct, situated in Westlake Park. The machine would not switch on, and I was assisted by Matthew Petersen, who assured me the repair would take approximately two weeks. Instead, the process became unnecessarily prolonged: 25 June– I finally received a quotation, well beyond the initial two-week promise. 26 June – Payment was made in full. Despite two personal visits to their offices, no further progress updates were provided. Later, in an email dated Wednesday, 23 July, Matthew informed me that the replacement motherboard was “being held at customs, but had arrived at the warehouse as he wrote the email” This was to try and tell me that the customs was responsible for the hold up. On 29 July, the next Tuesday, he then wrote again, this time claiming the part only arrived on Friday, 25 July. These conflicting explanations created unnecessary confusion and raised doubts about the accuracy of the information provided. On 30 July, I was further informed that the laptop keypad was also faulty and needed replacement. Yet only on 07 August, a full seven days later, was I given a quotation for this additional part. Payment was made on 08 August. By this point, the delays had become unacceptable. From 19 June (date of handover) to 15 August (date of return), the total time elapsed was 41 business days (58 calendar days) to replace two easily replaceable parts: the motherboard and keypad. This is far beyond the reasonable timeframe for such a job. On 14 August, the General Manager informed me that the wrong keypad had been supp**** and they were forced to “overnight” the correct part at their expense, as though this was to excuse the delay. Unfortunately, this did not resolve the frustration caused by repeated excuses, contradictory information, and poor communication. In the end, the laptop was finally delivered to my address, but only after I had already driven to their premises twice to enquire personally about its status. I consider this service wholly unacceptable. The excessive delays, lack of clear communication, and contradictory explanations have undermined my trust in Universal Direct. Although I have many other machines requiring repair, I will not be returning to this company. There are other competent computer service providers in Cape Town, and I prefer to take my business elsewhere. Too many apologies, too few solutions. Apologies do not restore wasted time.
1 reviews | Active since Jan 2020
Unacceptable long delay in repairs
Complaint Letter – Unacceptable Service Delays On 19 June, I took my Dell Inspiron laptop to Universal Direct, situated in Westlake Park. The machine would not switch on, and I was assisted by Matthew Petersen, who assured me the repair would take approximately two weeks. Instead, the process became unnecessarily prolonged: 25 June– I finally received a quotation, well beyond the initial two-week promise. 26 June – Payment was made in full. Despite two personal visits to their offices, no further progress updates were provided. Later, in an email dated Wednesday, 23 July, Matthew informed me that the replacement motherboard was “being held at customs, but had arrived at the warehouse as he wrote the email” This was to try and tell me that the customs was responsible for the hold up. On 29 July, the next Tuesday, he then wrote again, this time claiming the part only arrived on Friday, 25 July. These conflicting explanations created unnecessary confusion and raised doubts about the accuracy of the information provided. On 30 July, I was further informed that the laptop keypad was also faulty and needed replacement. Yet only on 07 August, a full seven days later, was I given a quotation for this additional part. Payment was made on 08 August. By this point, the delays had become unacceptable. From 19 June (date of handover) to 15 August (date of return), the total time elapsed was 41 business days (58 calendar days) to replace two easily replaceable parts: the motherboard and keypad. This is far beyond the reasonable timeframe for such a job. On 14 August, the General Manager informed me that the wrong keypad had been supp**** and they were forced to “overnight” the correct part at their expense, as though this was to excuse the delay. Unfortunately, this did not resolve the frustration caused by repeated excuses, contradictory information, and poor communication. In the end, the laptop was finally delivered to my address, but only after I had already driven to their premises twice to enquire personally about its status. I consider this service wholly unacceptable. The excessive delays, lack of clear communication, and contradictory explanations have undermined my trust in Universal Direct. Although I have many other machines requiring repair, I will not be returning to this company. There are other competent computer service providers in Cape Town, and I prefer to take my business elsewhere. Too many apologies, too few solutions. Apologies do not restore wasted time.
1 reviews | Active since Jan 2020
Appaling Service from Universe Direct!
I ordered a new motherboard for my Asus laptop more than 3 month ago. I did not mind waiting for the part which arrived in about 3 weeks. However after the Motherboard was installed by Universe Direct techs it was shipped back to me with the speakers not working. I was very upset about this as the speakers was not an issue when I left it with them. I called the tech supervisor to complain about this and I was told that they will sort it out however the parts has to come from China and another waiting period ensued. After nor hearing anything for 4 weeks I contacted the technician supervisor again. This time I was told 'sorry I was on leave and I thought you were sorted by the technician". Again I had to wait as the parts was shipped but did not arrive yet. We now two months further and no response yet. Can you immagine what this does to one's business!? Do not ever or buy or fix anything from this company as you are just a number.
1 reviews | Active since Jan 2020
Appaling Service from Universe Direct!
I ordered a new motherboard for my Asus laptop more than 3 month ago. I did not mind waiting for the part which arrived in about 3 weeks. However after the Motherboard was installed by Universe Direct techs it was shipped back to me with the speakers not working. I was very upset about this as the speakers was not an issue when I left it with them. I called the tech supervisor to complain about this and I was told that they will sort it out however the parts has to come from China and another waiting period ensued. After nor hearing anything for 4 weeks I contacted the technician supervisor again. This time I was told 'sorry I was on leave and I thought you were sorted by the technician". Again I had to wait as the parts was shipped but did not arrive yet. We now two months further and no response yet. Can you immagine what this does to one's business!? Do not ever or buy or fix anything from this company as you are just a number.
1 reviews | Active since Jan 2020
Awesome Service
Awesome service from Vuyo and the lady with the red hair
1 reviews | Active since Jan 2020
Awesome Service
Awesome service from Vuyo and the lady with the red hair
1 reviews | Active since Jan 2020
Computers
Good well priced products and excellent after sales service.
1 reviews | Active since Jan 2020
Computers
Good well priced products and excellent after sales service.
1 reviews | Active since Jan 2020
Excellent Service with passion.
Yagya and his team's excellent and unique service is authentic. I purchased a refurbished laptop from The company and I appreciate their prompt and efficient service. Yagya has sincere passion as a salesman and went the extra mile to assist us iwith our purchase of my son's apple laptop. Their products is reliable and in very good condition. Yagya's knowledge of their products are excellent. His service on the day of purchase was amazing and I he made us feel comfortable and took his time to explain everything we needed to know. From the moment we stepped into their door, front office and the rest of the staff were very friendly and professional. Thank you Yagya for going the extra mile and making us feel comfortable and once again your service is OUTSTANDING. We are very happy with our purchase.
1 reviews | Active since Jan 2020
Excellent Service with passion.
Yagya and his team's excellent and unique service is authentic. I purchased a refurbished laptop from The company and I appreciate their prompt and efficient service. Yagya has sincere passion as a salesman and went the extra mile to assist us iwith our purchase of my son's apple laptop. Their products is reliable and in very good condition. Yagya's knowledge of their products are excellent. His service on the day of purchase was amazing and I he made us feel comfortable and took his time to explain everything we needed to know. From the moment we stepped into their door, front office and the rest of the staff were very friendly and professional. Thank you Yagya for going the extra mile and making us feel comfortable and once again your service is OUTSTANDING. We are very happy with our purchase.
1 reviews | Active since Jan 2020
Universe Direct Excellent Service - Especially from Ruedi
I've been dealing with Universe Direct for many years now. They have always provided excellent sales as well as aftersales service. Ruedi is absolutely outstanding in his service ethic. If I have any issues, he sorts it out immediately., and always with a smile! They are defintely THE BEST!!
1 reviews | Active since Jan 2020
Universe Direct Excellent Service - Especially from Ruedi
I've been dealing with Universe Direct for many years now. They have always provided excellent sales as well as aftersales service. Ruedi is absolutely outstanding in his service ethic. If I have any issues, he sorts it out immediately., and always with a smile! They are defintely THE BEST!!
1 reviews | Active since Jan 2020
Always willing to Help
Great friendly Ruedi and team thank you for being professional, knowledgeable and always willing to assist with customer requests and requirements. Thank you once for being there
1 reviews | Active since Jan 2020
Always willing to Help
Great friendly Ruedi and team thank you for being professional, knowledgeable and always willing to assist with customer requests and requirements. Thank you once for being there
1 reviews | Active since Jan 2020
Quality Services
Our company has been using the services of Universe Direct for many years and I can attest that it is always of the highest quality. Their sales team and in particular the speed of response from the account manager Ruedi Trichardt is quite often faster and matches our request better than any other account manager I deal with at other competitive suppliers of similar products. I will recommend Universe Direct for supplying excellent pre and post-sales service of refurbished computer infrastructure at competitive pricing.
1 reviews | Active since Jan 2020
Quality Services
Our company has been using the services of Universe Direct for many years and I can attest that it is always of the highest quality. Their sales team and in particular the speed of response from the account manager Ruedi Trichardt is quite often faster and matches our request better than any other account manager I deal with at other competitive suppliers of similar products. I will recommend Universe Direct for supplying excellent pre and post-sales service of refurbished computer infrastructure at competitive pricing.