Unilever SA (Pty) Ltd
Verified Business
|1.7|50 Reviews (last 12 months)|Responds in 18h 13m
Unilever SA (Pty) Ltd
Verified Business
|1.7
50 Reviews (last 12 months)
Responds in 18h 13m
AI Review Summary
Based on recent customer reviews, Unilever SA (Pty) Ltd is facing significant customer dissatisfaction, particularly around perceived changes in product formulation and quality. Customers consistently mention concerns about the reformulated Sunlight dishwashing liquid and cracking Sunlight bar soaps, while a recurring theme involves alleged adverse reactions to haircare products such as Tresemme and Dove. Complaints about unresolved competition prizes, packaging defects on Aromat and Knorr products, and unanswered complaints further shape sentiment. A smaller group of customers praise specific resolutions, Vaseline Blue Seal, and the new OMO hand washing powder.
Performance(last 12 months):
Trustindex Rating
3.1Ranked In Retail
#148Reply Time
18h 13mNPS Score
-25Unlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 17h 2m
TrustIndex
3.1
Ranking
#148
in Retail
Reply Time
18h 13m
NPS Score
-25
Recommended: Unlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 17h 2m
Frequently Asked Questions About Unilever SA (Pty) Ltd
What do customers say about Unilever SA (Pty) Ltd?
Based on recent customer reviews, Unilever SA (Pty) Ltd is facing significant customer dissatisfaction, particularly around perceived changes in product formulation and quality. Customers consistently mention concerns about the reformulated Sunlight dishwashing liquid and cracking Sunlight bar soaps, while a recurring theme involves alleged adverse reactions to haircare products such as Tresemme and Dove. Complaints about unresolved competition prizes, packaging defects on Aromat and Knorr products, and unanswered complaints further shape sentiment. A smaller group of customers praise specific resolutions, Vaseline Blue Seal, and the new OMO hand washing powder.
Is Unilever SA (Pty) Ltd trustworthy?
Recent reviews (50)
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