Umvuzo Health Medical Scheme
1.9|355 reviews
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RM
Rivoningo M
1 reviews | Active since Member
20 May 2026, 16:59
Request to wave waiting periods
I'm very disappointed with Umvuzo health, my husband added me on his medical aid within 30 days of paying lobola, but waiting period has been added and to my surprise he submitted my id copy and affidavit on the 14th of January however on the membership certificate it is stated that my join date is the 1st of February, how is that even possible? I joined as a spouse within 30 days of marriage under Regulation 13(2),please remove all waiting periods and back date my cover to have no exclusions.Or we switch medical aids. Medical aid no 201069
Helpful (0)
Replies (9)0
Replies (9)Umvuzo Health Medical Scheme's replyOfficial
20 May 2026, 17:07Dear member
We sincerely apologize for any inconvenience you have experienced.
A consultant will be contacting you directly tomorrow morning to assist with your query.
Kind regards,
Umvuzo Health
We sincerely apologize for any inconvenience you have experienced.
A consultant will be contacting you directly tomorrow morning to assist with your query.
Kind regards,
Umvuzo Health
Best regards,
Umvuzo Health Medical Scheme's reply20 May 2026, 17:07
Official
Dear member
We sincerely apologize for any inconvenience you have experienced.
A consultant will be contacting you directly tomorrow morning to assist with your query.
Kind regards,
Umvuzo Health
We sincerely apologize for any inconvenience you have experienced.
A consultant will be contacting you directly tomorrow morning to assist with your query.
Kind regards,
Umvuzo Health
Best regards,
RM
Rivoningo M's updateReviewer Update
20 May 2026, 17:20I kindly that all communications are done via email, I need everything in writing. My email is [email protected]
RM
Rivoningo M's update20 May 2026, 17:20
Reviewer Update
I kindly that all communications are done via email, I need everything in writing. My email is [email protected]
Umvuzo Health Medical Scheme's replyOfficial
21 May 2026, 04:57Dear Member
Thank you for your response
We will certainly communicate as per your request
Regards
Umvuzo Health
Thank you for your response
We will certainly communicate as per your request
Regards
Umvuzo Health
Best regards,
Umvuzo Health Medical Scheme's reply21 May 2026, 04:57
Official
Dear Member
Thank you for your response
We will certainly communicate as per your request
Regards
Umvuzo Health
Thank you for your response
We will certainly communicate as per your request
Regards
Umvuzo Health
Best regards,
Umvuzo Health Medical Scheme's replyOfficial
21 May 2026, 06:22Dear Member,
One of our consultants has emailed you regarding your request to lift your underwriting.
Regards,
Umvuzo Health
One of our consultants has emailed you regarding your request to lift your underwriting.
Regards,
Umvuzo Health
Best regards,
Umvuzo Health Medical Scheme's reply21 May 2026, 06:22
Official
Dear Member,
One of our consultants has emailed you regarding your request to lift your underwriting.
Regards,
Umvuzo Health
One of our consultants has emailed you regarding your request to lift your underwriting.
Regards,
Umvuzo Health
Best regards,
RM
Rivoningo M's updateReviewer Update
21 May 2026, 12:16Thank you for your response.Im not satisfied because my submission was made within the 30 days required by Regulation 13(2) of the Medical Schemes Act.
-Lobola paid:16 Dec 2025
-Affidavit submitted on the 14 Jan 2026
-The 30th day falls on 15 Jan 2026,which is the date your employee completed and submitted the form. I'm not responsible for your internal processing time.
Regulations states "within 30 days".
I'm waiting for your final written response so I can escalate to the Council for Medical Schemes if needed
-Lobola paid:16 Dec 2025
-Affidavit submitted on the 14 Jan 2026
-The 30th day falls on 15 Jan 2026,which is the date your employee completed and submitted the form. I'm not responsible for your internal processing time.
Regulations states "within 30 days".
I'm waiting for your final written response so I can escalate to the Council for Medical Schemes if needed
RM
Rivoningo M's update21 May 2026, 12:16
Reviewer Update
Thank you for your response.Im not satisfied because my submission was made within the 30 days required by Regulation 13(2) of the Medical Schemes Act.
-Lobola paid:16 Dec 2025
-Affidavit submitted on the 14 Jan 2026
-The 30th day falls on 15 Jan 2026,which is the date your employee completed and submitted the form. I'm not responsible for your internal processing time.
Regulations states "within 30 days".
I'm waiting for your final written response so I can escalate to the Council for Medical Schemes if needed
-Lobola paid:16 Dec 2025
-Affidavit submitted on the 14 Jan 2026
-The 30th day falls on 15 Jan 2026,which is the date your employee completed and submitted the form. I'm not responsible for your internal processing time.
Regulations states "within 30 days".
I'm waiting for your final written response so I can escalate to the Council for Medical Schemes if needed
Umvuzo Health Medical Scheme's replyOfficial
26 May 2026, 10:14Dear Member,
As discussed with our consultant, your request will be actioned as we have received acknowledgement of payment of the contributions for the months of December and January.
Once the exclusions are removed, you will receive an updated membership certificate.
Kind regards
Umvuzo Health
As discussed with our consultant, your request will be actioned as we have received acknowledgement of payment of the contributions for the months of December and January.
Once the exclusions are removed, you will receive an updated membership certificate.
Kind regards
Umvuzo Health
Best regards,
Umvuzo Health Medical Scheme's reply26 May 2026, 10:14
Official
Dear Member,
As discussed with our consultant, your request will be actioned as we have received acknowledgement of payment of the contributions for the months of December and January.
Once the exclusions are removed, you will receive an updated membership certificate.
Kind regards
Umvuzo Health
As discussed with our consultant, your request will be actioned as we have received acknowledgement of payment of the contributions for the months of December and January.
Once the exclusions are removed, you will receive an updated membership certificate.
Kind regards
Umvuzo Health
Best regards,
Umvuzo Health Medical Scheme's replyOfficial
26 May 2026, 12:33Dear Member,
Please be advised that your request to lift the underwriting and backdate your membership start date has been actioned successfully.
An updated membership certificate has been sent through as confirmation.
Kind regards,
Umvuzo Health
Please be advised that your request to lift the underwriting and backdate your membership start date has been actioned successfully.
An updated membership certificate has been sent through as confirmation.
Kind regards,
Umvuzo Health
Best regards,
Umvuzo Health Medical Scheme's reply26 May 2026, 12:33
Official
Dear Member,
Please be advised that your request to lift the underwriting and backdate your membership start date has been actioned successfully.
An updated membership certificate has been sent through as confirmation.
Kind regards,
Umvuzo Health
Please be advised that your request to lift the underwriting and backdate your membership start date has been actioned successfully.
An updated membership certificate has been sent through as confirmation.
Kind regards,
Umvuzo Health
Best regards,
RM
Rivoningo M's updateReviewer Update
27 May 2026, 22:11Thank you for your response, I have received the medical certificate. Thank you for sorting out the matter as soon as you possibly could. Hope I won't face any difficulties regarding the medical aid going forward
RM
Rivoningo M's update27 May 2026, 22:11
Reviewer Update
Thank you for your response, I have received the medical certificate. Thank you for sorting out the matter as soon as you possibly could. Hope I won't face any difficulties regarding the medical aid going forward
Umvuzo Health Medical Scheme's replyOfficial
28 May 2026, 05:52Dear Member
We are committed to ensuring that our members receive the best and most efficient service possible.
We once again apologise for any inconvenience this experience may have caused you, and we look forward to many more fruitful years with you at Umvuzo Health.
Regards
Umvuzo Health
We are committed to ensuring that our members receive the best and most efficient service possible.
We once again apologise for any inconvenience this experience may have caused you, and we look forward to many more fruitful years with you at Umvuzo Health.
Regards
Umvuzo Health
Best regards,
Umvuzo Health Medical Scheme's reply28 May 2026, 05:52
Official
Dear Member
We are committed to ensuring that our members receive the best and most efficient service possible.
We once again apologise for any inconvenience this experience may have caused you, and we look forward to many more fruitful years with you at Umvuzo Health.
Regards
Umvuzo Health
We are committed to ensuring that our members receive the best and most efficient service possible.
We once again apologise for any inconvenience this experience may have caused you, and we look forward to many more fruitful years with you at Umvuzo Health.
Regards
Umvuzo Health
Best regards,