Trellidor Vandebijlpqrk

I had a bad service with Trellidor Vanderbijlpark..I requested the colour of my trellidor to be changed 3 days after they had taken the measurements to the manufacturer.the colour was white while I had Spoken to Ruan to wait for me to give him the colour and has the nerve to contact my mom with regard to the colour..I want my trellidor to be matte grey and they can’t do it,spoke to the manager he is ignoring my calls and messages now..I need a refund or colour change