Travelwings.com
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Travelwings.com receives strong praise for its frontline agents, with consultants like Purvi, Varsha Keswani, Muskan Soni and Shivani Chauhan repeatedly cited for patient, knowledgeable assistance. However, customers report serious friction around failed online bookings that still take payment, sudden price increases on rebooking, and notably slow or stalled refund processes that sometimes escalate to ombudsman complaints.
TrustIndex
8.5
NPS Score
6
Recommended: Likely
Sep '25 - Aug '26
Based on recent customer reviews, Travelwings.com receives strong praise for its frontline agents, with consultants like Purvi, Varsha Keswani, Muskan Soni and Shivani Chauhan repeatedly cited for patient, knowledgeable assistance. However, customers report serious friction around failed online bookings that still take payment, sudden price increases on rebooking, and notably slow or stalled refund processes that sometimes escalate to ombudsman complaints.
Travelwings.com's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. Customer Service & Travel Expertise (4.4). Named agents including Purvi, Varsha Keswani, Muskan Soni, Shivani Chauhan and Neha Sharma are repeatedly praised for patience, professionalism and going above and beyond, often turning stressful booking issues into pleasant experiences.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
I don’t usually review anything but this time, I had to. I have been super busy but Purvi literally made it feel like ABCD, easier than I expected. From the time I was looking for a flight to checking in. Thank you so much Purvi. I am satisfied! Def choosing you again in the future!
1 reviews | Active since May 2026
I don’t usually review anything but this time, I had to. I have been super busy but Purvi literally made it feel like ABCD, easier than I expected. From the time I was looking for a flight to checking in. Thank you so much Purvi. I am satisfied! Def choosing you again in the future!
1 reviews | Active since Jan 2013
Great help from Purvi, competitive prices and easy enough to get done purchasing flight tickets
1 reviews | Active since Jan 2013
Great help from Purvi, competitive prices and easy enough to get done purchasing flight tickets
The most common complaint about Travelwings.com, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Refunds, Pricing & Value (2.4). Customers report long refund delays after failed bookings, advertised fares increasing at payment stage, and a R300 service fee perceived as excessive. Several complainants escalated to the ombudsman over unresolved refunds.
Travelwings.com has a TrustIndex of 8.5 out of 10 on Hellopeter, based on 111 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 66 hours 11 min. Hellopeter has tracked Travelwings.com across 536 total reviews. How is the TrustIndex calculated? →
