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Travelwings.com
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Travelwings.com receives strong praise for its frontline agents, with consultants like Purvi, Varsha Keswani, Muskan Soni and Shivani Chauhan repeatedly cited for patient, knowledgeable assistance. However, customers report serious friction around failed online bookings that still take payment, sudden price increases on rebooking, and notably slow or stalled refund processes that sometimes escalate to ombudsman complaints.
TrustIndex
8.4
Ranking
#6
in Travel Agencies
NPS Score
0
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Travelwings.com receives strong praise for its frontline agents, with consultants like Purvi, Varsha Keswani, Muskan Soni and Shivani Chauhan repeatedly cited for patient, knowledgeable assistance. However, customers report serious friction around failed online bookings that still take payment, sudden price increases on rebooking, and notably slow or stalled refund processes that sometimes escalate to ombudsman complaints.
Travelwings.com's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. Customer Service & Travel Expertise (4.4). Named agents including Purvi, Varsha Keswani, Muskan Soni, Shivani Chauhan and Neha Sharma are repeatedly praised for patience, professionalism and going above and beyond, often turning stressful booking issues into pleasant experiences.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I don’t usually review anything but this time, I had to. I have been super busy but Purvi literally made it feel like ABCD, easier than I expected. From the time I was looking for a flight to checking in. Thank you so much Purvi. I am satisfied! Def choosing you again in the future!
1 reviews | Active since Jan 2020
I don’t usually review anything but this time, I had to. I have been super busy but Purvi literally made it feel like ABCD, easier than I expected. From the time I was looking for a flight to checking in. Thank you so much Purvi. I am satisfied! Def choosing you again in the future!
The most common complaint about Travelwings.com, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Refunds, Pricing & Value (2.4). Customers report long refund delays after failed bookings, advertised fares increasing at payment stage, and a R300 service fee perceived as excessive. Several complainants escalated to the ombudsman over unresolved refunds.
Travelwings.com scores 3.4 out of 5 on Hellopeter's AI analysis of service quality in Travel Agencies, compared to the Travel Agencies industry average of 2.3. Their strongest theme is Service & Expertise (4.4); their weakest is Refunds & Pricing (2.4). The top AI-rated Travel Agencies business on Hellopeter is Pentravel (4.6). How is the AI Score calculated? →
Travelwings.com has a TrustIndex of 8.4 out of 10 on Hellopeter, based on 115 reviews in the last 12 months. Hellopeter has tracked Travelwings.com across 536 total reviews. How is the TrustIndex calculated? →