Although the line got cut off numerous times, and I spoke to a range of agents (some better than others), I finally spoke with Sisipho

Although the line got cut off numerous times, and I spoke to a range of agents (some better than others), I finally spoke with Sisipho. She deserves 10 stars! She was highly professional, explained everything in a clear and understandable way, called back when the line dropped (again), and finally resolved all my queries. Thank you Sisipho, you deserve a raise!