Unresponsive

My experience was not the best. Communication was very poor after payment was made for an international trip and also a big birthday trip. I had to follow up multiple times and deadlines given were not met, which caused unnecessary stress before my trip, only for it to be cancelled 3 weeks before. Improvements in responsiveness and proactive updates would make a big difference. They refunded me and I ended up booking with a reliable and responsive agent just in time for a birthday experience.